Candace Tiggett
Summary
Motivated working professional with excellent time management skills. True problem-solver remains calm under pressure to meet deadlines. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Cabarrus County Schools
02.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Psychiatric Technician
Atrium Behavioral Health
12.2022 - 11.2023
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Treated clients and families with respect and dignity.
Empowerment Advocate
Urban League of Central Carolinas
01.2020 - 01.2023
- Assisted clients in finding services related to mental health, employment, transportation, and housing needs
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Coordinated soft skills training programs for all and direct program participants
- Responsible for interviewing and prepared clients for career preparation training
- Maintained accurate record of clients receiving services in the CRM system
- Scheduled team meetings to discuss customer's progress and support needs
Claim Operation Specialist
Travelers Insurance Companies
03.2006 - 10.2018
- Determined covered insurance losses by studying provisions of a policy or certificate.
- Analyzed data trends to identify opportunities for improvement in operational performance metrics.
- Resolved claims in assessing damage, approving or denying auto and property claims by calculating benefits due, and determining compensation settlement.
- Assisted in the development of long-term strategic goals, aligning operations with company objectives.
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Education
Bachelors' in Business Management -
Albertus Magnus College
East Hartford, ConnecticutSkills
- Organization skills
- Leadership & Teamwork
- Data Entry
- Critical Thinking
- Effective Communication
- Organizational Planning
- Customer Service
- Problem-solving
- Community and Client engagement
- Time Management
- Telephone skills
- Safety Procedures Compliance
Certification
- Licensed Cosmetologist
- ABA License - American Bankers Association
Timeline
Substitute Teacher, K-12
Cabarrus County Schools
02.2024 - Current
Psychiatric Technician
Atrium Behavioral Health
12.2022 - 11.2023
Empowerment Advocate
Urban League of Central Carolinas
01.2020 - 01.2023
Claim Operation Specialist
Travelers Insurance Companies
03.2006 - 10.2018
Bachelors' in Business Management -
Albertus Magnus College