Candace Trundley
Milford,MA
Summary
Highly efficient Student Account Coordinator with extensive experience in managing student financial accounts and enhancing customer service processes. Proven track record of utilizing technology to streamline operations and improve user experience. Currently expanding expertise in cybersecurity to further contribute to operational security and efficiency. Adept at fostering positive relationships with students, staff, and external partners.
Overview
12
12
years of professional experience
Work History
Student Account Coordinator
Babson College
Babson Park, USA
05.2012 - Current
- Contribute to Workday software design and testing, ensuring alignment with policies and procedures.
- Manage student accounts, overseeing billing, collections, and account strategy development.
- Provide top-notch customer service, resolving inquiries about accounts and financial aid
- Develop, research, review, validate, and analyze student account policies and procedures
- Manage and communicate billing/payment cycles, ensuring timely payments
- Ensure proper monitoring of outstanding receivables to identify and report on emerging patterns
- Guaranteed accurate reconciliation of college accounts to the general ledger
- Manage payment plans, tuition adjustments, and separations/withdrawals
- Streamline collaboration and operational efficiency with third-party vendors
- Demonstrate consistent representation of Babson's mission and objectives while performing job duties
- Greet and welcome both students and parents, control all walk-in traffic
- Deliver customer support, address billing and financial aid inquiries for students and families
- Serve as a resource for informing students and parents of available financial options
- Process in person payments via cash, check or credit card, record students account and issue receipts
- Answer and direct incoming calls with their inquiries
- Monitor and respond to the SFS email inbox
- Schedule student meetings with their financial aid counselors
- Audit each IDOC file to ensure the students file is complete and ready to package for financial aid funding
- Create and maintain accurate records of departmental activities, including budgets, personnel documents and project timelines
- Maintain calendars of upcoming events, meetings and deadlines
- Follow-up with students that had incomplete financial aid files
Education
Master of Science - Cybersecurity
Bay Path University
Longmeadow, MA12.2025
Bachelor of Science - Business Administration
Bay Path University
Longmeadow, MA12.2023
Skills
- Microsoft Office
- PowerFaids
- Workday
- Customer Service Excellence
- Account Management
- Detail-Oriented Mindset
- Excellent communication
- Strong Organization
- Self-motivated
- Independent Work Skills
- Collaborative Teamwork
- Handle multiple projects under pressure
- Meet deadlines under time constraints
- Cybersecurity Fundamentals
- Account Reconciliation
- Interpersonal Communication
- Task Prioritization
- Problem-solving aptitude
- Documentation and Recordkeeping
Timeline
Student Account Coordinator
Babson College
05.2012 - Current
Master of Science - Cybersecurity
Bay Path University
Bachelor of Science - Business Administration
Bay Path University
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