JOCELYN LYONS
Summary
Collaborative and resourceful professional with a commitment to excellence and 10 years in higher education. Dynamic relationship builder that fosters connections, earning both internal and external allies. Experienced problem solver; proven success working with both junior and senior-level constituents in order to identify and achieve common goals.
Overview
14
14
years of professional experience
Work History
Program Manager
Babson College
10.2013 - Current
- Successfully planned and delivered more than 10 on-site and virtual global programs per year, often managing multiple programs simultaneously, with up to 500 participants from all over the world
- Improved program efficiency by streamlining processes and implementing time-saving solutions
- Enhanced project visibility across campus with regular status updates, leading to increased stakeholder engagement
- Established strong relationships with campus partners and other stakeholders, ensuring support and alignment with College initiatives
- Managed cross-functional teams for successful project completion within deadlines and budgets
- Utilized data and analytics to make informed decisions, drive strategy development, and optimize outcomes
- Leveraged technology tools for enhanced project tracking, reporting, problem identification, and information sharing among team members
Customer Service Manager
W.B. MASON COMPANY
06.2010 - 10.2013
- Supported and managed clientele of over 30 Sales Representatives, and 2 Branch Managers
- United all aspects of operations by successfully interfacing with multiple departments to identify and implement best practice solutions
- In collaboration with sales team, advanced ranking to #1 branch in sales and increased revenue by $5 million with the development of tailored solutions and exceptional customer service
- Enhanced client relationships and satisfaction, ensuring their needs were consistently met by streamlining processes and implementing new strategies
- Managed a team of 20 employees, increasing productivity and fostering a positive work environment and a culture of collaboration
- Completed accurate and quality work efficiently in an extremely fast-paced environment while consistently meeting deadlines
Education
MBA - Business Administration
Babson College
Babson Park, MA05.2021
Bachelor of Arts - International Studies
Stonehill College
North Easton, MABachelor of Arts - Spanish
Stonehill College
North Easton, MASkills
- Employee Management
- Operations Analysis
- Continuous Improvement
- Project Management
- Resource Management
- Problem-Solving
- Client Relationships
- Adaptability and flexibility
- Cross-functional collaboration
Timeline
Program Manager
Babson College
10.2013 - Current
Customer Service Manager
W.B. MASON COMPANY
06.2010 - 10.2013
MBA - Business Administration
Babson College
Bachelor of Arts - International Studies
Stonehill College
Bachelor of Arts - Spanish
Stonehill College
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