Summary
Overview
Work History
Skills
Certification
Accomplishments
Timeline
Generic

Tracey Shivers

Lexington Park,MD

Summary

Highly motivated professional with 30 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Program Manager

SMTCCAC, Inc.
Hughesville, MD
01.2024 - Current
  • Implemented and evaluated staff, volunteer or training programs.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Maintained up-to-date case records with case activity status.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.
  • Provided guidance and support to team members in order to achieve targets within defined deadlines.
  • Collaborated with teams across departments to develop effective strategies for executing programs.
  • Implemented best practices in order to maximize efficiency of operations.
  • Analyzed data collected during the course of the program operations and reported results accordingly.
  • Conducted regular meetings with team members to review progress and address any issues or concerns.
  • Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
  • Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
  • Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
  • Audited operations and processes to enhance brand and manage compliance.
  • Created tactical relationships with teams to propel projects and attain results.
  • Controlled expenditures and reported monthly actual performance.
  • Utilized project management tools and methodologies to track program progress, identify variances, and implement corrective actions as necessary.
  • Led the recruitment, training, and development of program staff, building high-performing teams committed to achieving program success.

Area Operations Manager

Truist Bank
Upper Marlboro, MD
06.2001 - 06.2023
  • Established annual budgets for the area operations department; monitored spending against budget targets.
  • Conducted regular safety inspections to identify potential hazards or risks.
  • Planned and coordinated special projects related to area operations efficiency improvements.
  • Motivated staff members towards achieving goals set out by upper management.
  • Addressed problems encountered by personnel during their daily activities promptly and efficiently.
  • Facilitated communication between management and employees regarding changes in policies or procedures.
  • Created detailed reports outlining operational metrics such as production output, labor costs.
  • Monitored staff performance, ensuring adherence to company standards of quality and productivity.
  • Developed and implemented operational policies and procedures to ensure efficient workflow.
  • Managed daily operations of the area, including scheduling, training and supervision of personnel.
  • Organized team building exercises designed to promote collaboration among colleagues within the area operations department.
  • Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Visited regional locations to verify full functionality and operational effectiveness.
  • Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
  • Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
  • Recruited and trained employees to enable adherence to common standards and procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Improved regional processes by coming up with effective methodologies to handle customer complaints.

Skills

  • Cost Analysis and Savings
  • Staff Management
  • Resources Allocation
  • Verbal and Written Communication
  • Employee Training
  • Customer Service Management
  • Financial Oversight
  • Quality Assurance
  • Department Oversight
  • Performance Improvement
  • Employee Development
  • Program Administration
  • Administrative Management
  • Relationship Building
  • Problem-Solving
  • Training Management
  • Employee Motivation
  • Team Collaboration
  • Performance Evaluation and Monitoring
  • Hiring and Onboarding
  • Policy/program development

Certification

  • Certified Notary Loan Signing Agent -Commissioned in Maryland and Virginia
  • Certified Frontline Leadership-Zenger Miller
  • Certified Banking Operations Consultant/Compliance-Branch Banking and Trust School

Accomplishments

  • Founder and Member of Zeta Xi Beta Sorority, Incorporated since 2024

Timeline

Program Manager

SMTCCAC, Inc.
01.2024 - Current

Area Operations Manager

Truist Bank
06.2001 - 06.2023

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Tracey Shivers