Candace Tynan
Central Point School District 6
White City,OR
1
Certification
25
years of professional experience
Strategic Director of Operations with 15 years in healthcare administration and operations management. Expertise in overseeing facility operations, implementing compliance policies, and enhancing patient services. Skilled in strategic planning, team leadership, and budget management, driving operational efficiency and patient satisfaction in remote settings. Authorized to work in the US for any employer
Work History
Educational Assistant III
1 Year- Supported students with special needs in completing assignments and understanding lesson materials, enhancing their academic engagement
- Fostered positive, inclusive classroom environment by promoting social interaction among students with special needs and peers, increasing peer collaboration
- Monitored student progress through data collection and observation, delivering actionable feedback to teachers on improvement areas and support needs
- Monitored student progress through data collection and observation, providing feedback to teachers on areas of improvement or additional support needed
- Attended professional development workshops or training sessions to stay updated on best practices in special education instruction techniques
- Maintained accurate records of student attendance, progress reports, behavioral incidents, or any other relevant documentation required by school policies
Administrator
3 Years 10 Months- Administer and maintain policies and procedures, objectives, quality assurance programs, safety, environmental control standards
- Coordinated schedules and organized workloads, equipment, and space during high-level meetings with boards, investors, patients, and families
- Liaise between department heads, medical staff, and governing boards to establish objectives and track progress on a department and facility-wide basis
- Collaborate with accounting teams to oversee development and operations of both short- and long-range strategic and operating plans and budgets
- Negotiated enhancements and additions to facilities, equipment, and services to better meet operational needs
- Liaised between department heads, medical staff, and governing boards to establish objectives and monitor progress across departments and facilities
- Maintain compliance with regulations and the rules of accrediting bodies by monitoring operations and initiating changes where required
Switchboard Operator
7 Months- Answered incoming phone calls, took messages, and directed calls to appropriate personnel, ensuring effective communication flow. Sending faxes to labs and Dr. offices as requested.
- Scheduled patient appointments, optimizing provider schedules to enhance patient access and minimize wait times.
- Responded to patient inquiries via phone, email, and in-person, delivering exceptional customer service and promptly resolving issues.
- Maintained electronic medical records (EMR) system, accurately documenting patient information and updating records.
Insurance Specialist
9 Months- Processed medical claims and insurance billing for a high-volume healthcare facility
- Processed insurance claims for clients, ensuring accurate billing and compliance with company policies
- Processed insurance claims for clients, ensuring accuracy and adherence to company policies
- Developed strong relationships with insurance carriers to negotiate favorable terms for clients' policies
- Submitted electronic claims to insurance companies in a timely manner, minimizing payment delays
- Reviewed medical documentation for proper coding, ensuring compliance with insurance guidelines
- Reviewed medical documentation to ensure proper coding and adherence to insurance guidelines
- Followed up on unpaid or denied claims, resolving billing discrepancies to facilitate timely payments
- Verifying insurance for current and new patients.
Director of Operations
4 Years 3 Months- Liaised with superior to make decisions on operational activities and establish strategic goals
- Supervised cross-departmental staff, providing constructive feedback to enhance collaboration
- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
- Managed procurement processes and coordinated allocation of materials and resources to support operational efficiency
- Manage procurement processes and coordinate material and resources allocation
- Oversee customer support processes and organize them to enhance customer satisfaction
- Supervise staff from different departments and provide constructive feedback
- Revise and/or formulate policies and promote their implementation
- Manage relationships/agreements with external partners/vendors
Caregiver/Administrative Assistant
11 Years 7 Months- Assisted residents with daily living activities, managed medication administration, coordinated transportation for medical appointments, trained incoming staff, updated policies and procedures, conducted audits of resident books and MARS, and oversaw daily office operations within the foster home.
- Provided compassionate care and support to clients, enhancing their daily living activities.
- Assisted clients with personal hygiene, mobility, and medication management to ensure safety and well-being.
- Maintained accurate records of client health status and progress, ensuring compliance with care plans.
Medication Aide
4 Months- Administered medication to inmates in the county jail.
- Administered medication to inmates following prescribed schedules and protocols.
- Monitored patient responses to medications, documenting changes in health status.
- Collaborated with healthcare staff to ensure compliance with treatment plans and regulations.
Direct Support Professional
3 Years 3 Months- Assisted adults with mental and cognitive disabilities in all aspects of daily living, including medication administration, shopping, cooking, laundry, and workplace support.
- Supported individuals with disabilities in daily living activities and skill development.
- Assisted clients in accessing community resources and services to enhance quality of life.
- Implemented individualized care plans, ensuring adherence to health and safety protocols.
Education
Medical Office Assistant (Professional Certificate) - Healthcare
Diploma - General
Skills
Patient care
Medical terminology
HIPAA
Case management
Medical records
Documentation review
Medication management
Educational support
Client service
Customer service representative
Call center operations
Front desk
EMR/EHR
EMR systems
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft Outlook
Typing
Windows
Office management
Administrative skills
Administrative duties
Office experience
Filing
Multi-line phones
Technical writing
Budget management
Financial documentation
Planning skills
Flexibility
Time management
Workplace relations
Self-direction
Behavioral intervention
Spanish
Analysis skills
Computer operations
Client service
Client assistance
Communication proficiency
Clinical experience
Patient lift systems
Hoyer lift
RECEPTIONIST
Marketing
Student resource coordination
Senior administrative support
Spanish
Document creation
EMR systems
Microsoft Outlook
Student resource coordination
Behavioral intervention
Multi-line phones
EMR/EHR
Computer skills
Administrative duties
Accomplishments
- Supervised a team of 10 staff members.
Certification
- First Aid Certification
- Driver's License
- CPR Certification
- BLS Certification
Timeline
Educational Assistant III
Central Point School District 6
08.2025 - CurrentRead More
Switchboard Operator
Southern Oregon Internal Medicine
03.2024 - 10.2024Read More
Insurance Specialist
Medford Children's Therapy
05.2023 - 02.2024Read More
Administrator
A Touch of Grace Memory Care
06.2021 - 04.2025Read More
Director of Operations
Amythest Health Care
10.2016 - 01.2021Read More
Caregiver/Administrative Assistant
Fx of Quality Care
03.2005 - 10.2016Read More
Medication Aide
Jackson County Jail
11.2004 - 03.2005Read More
Direct Support Professional
Alternative Services Inc.
08.2001 - 11.2004Read More
Crater High School
Diploma from General
Read More
Ashworth College
Medical Office Assistant (Professional Certificate) from Healthcare
Read More
Additional information
- Skills
- Medical Terminology
- Customer Service
- Multiple computer programs
- Type 35+ wpm
- Adaptable