Candace Venturini
North Providence
Summary
Experienced Account Service Representative with background in providing top-notch client service and managing accounts. Strengths include superior customer interaction, problem-solving skills, and ability to handle multiple tasks efficiently. Previous roles showcased ability to improve client satisfaction ratings, streamline account management processes, and contribute positively to team performance.
Overview
4
4
years of professional experience
Work History
Accounts Receivable Clerk
Pet Food Experts
Pawtucket
03.2023 - Current
- Reviewed all incoming payments for accuracy before posting them into the general ledger system.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Investigated any discrepancies between invoices and purchase orders prior to processing payments.
- Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
Office Administrator
Chamberland & Co
North Smithfield
05.2023 - 01.2024
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Handled high-volume invoice processing with minimal supervision.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Received and recorded cash, checks and transfers.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Reached out to vendors and customers to resolve account problems.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Performed clerical duties such as photocopying, faxing and scanning documents.
Assistant Administrator
Little angels Daycare
Johnston
08.2022 - 05.2023
- Managed computer databases, physical file systems and required logs.
- Oversaw inventory purchases, restocking and organization.
- Reviewed incoming paperwork such as contracts and letters for accuracy and relevance.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Checked office stock to determine supply levels and maintain inventory.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Researched and developed administrative policies, procedures and guidelines to facilitate operations.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
Ponaganset High School
North Scituate, RI06.2001
Some College (No Degree) - Early Childhood Education
CCRI
Lincoln RICertification - Paraprofessional Certification
CCRI
Lincoln RI03.2016
Skills
- Accounting Knowledge
- Record-keeping and File Management
- Multi-Line Phone Systems
- Reporting and documentation
- File Maintenance
- Document Management
- Verbal and Written Communication
- Customer Service
- New Hire Onboarding
- Problem-Solving
- Accounts receivable
- Payment processing
- Collection management
- Data entry
- Financial reconciliation
- Customer service
Timeline
Office Administrator
Chamberland & Co
05.2023 - 01.2024
Accounts Receivable Clerk
Pet Food Experts
03.2023 - Current
Assistant Administrator
Little angels Daycare
08.2022 - 05.2023
High School Diploma -
Ponaganset High School
Some College (No Degree) - Early Childhood Education
CCRI
Certification - Paraprofessional Certification
CCRI