Ashley Trotter

Managed company's incoming payments and ensures that invoices are collected promptly.

• Financial data Calculating, recording, inputting, or processing financial data
• Invoices Preparing customer invoices, researching discrepancies, and matching payments to invoices
• Customer relations Maintaining customer relationships, handling customer inquiries, and communicating with customers
• Payment tracking Tracking and collecting payments, making bank deposits, and monitoring payments, receipts, and bills
• Reports Submitting daily reports to management, creating reports on customer account status, and compiling financial reports
• Reconciliation Reconciling accounts receivable and revenue accounts, and performing reconciliation of payments and customer accounts
• Compliance Exercising integrity and confidentiality in financial reporting, and complying with national and local financial requirements

• Oversaw training initiatives for new hires, resulting in increased productivity and consistent performance standards across the team.
• Mitigated risk by thoroughly evaluating debtor profiles and implementing appropriate collection strategies based on historical performance and unique account characteristics..
• Reduced delinquency rates by developing targeted communication strategies tailored to individual clients.
• Negotiated to collect balance in full.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Used skip tracing and other techniques to locate debtors.
• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.

• Conducted interviews with participants to assess eligibility.
• Conducted phone and video interviews to assess candidates based in remote locations.
• Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
• Increased candidate engagement by conducting thorough and personable interviews.