Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Candace Westcott

Forest Park,GA

Summary

Im an outgoing student pursuing flexible full time employment with weekend and evening shift options. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills.

Overview

4
4
years of professional experience

Work History

Ticketing Agent

Qatar Airways/ Hallmark
06.2022 - Current
  • Reviewed tickets, identification and passports to verify traveler identity.
  • Directed passengers to correct airport terminal locations.
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Educated passengers on safety procedures and provided assistance to disabled passengers
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Escorted handicapped passengers from terminal to aircraft.
  • Tagged baggage and routed to appropriate location for loading and screening.

Ticket Agent

Ethiopian Airlines/MGS
05.2023 - Current
  • I currently do the same thing here as I do at Qatar Airways. Theres only one difference here is the system.
  • Im great at working independently and collaboratively in a team environments.
  • I have the proven ability to learn quickly and adapt to new situations.

Wheelchair Agent

MGS
05.2023 - Current
  • I help take passengers in wheelchairs to and from aircraft and inside terminals and in and out of wheelchairs and into and out of passenger seats.
  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
  • Kept close eye on passenger behavior and watched for injuries, illnesses and disputes.
  • Answered questions regarding flight schedules, travel routes and arrival times.
  • Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.

Sales Lead

Things Remembered
11.2021 - 12.2023
  • Managed cash register operations using POS system and processed sales and returns.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Processed payments and returned accurately receipts, cash, coin and cards to customers.
  • Checked store shelves and restocked products from inventory in back room.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Machine-engraved merchandise for customers with desired fonts and designs.
  • Maintained clean and neat work area to maximize productivity and prevent errors.
  • Worked with materials such as brass, aluminum, steel, plastic and acrylics to produce high-quality designs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Poll Worker

clayton County
06.2020 - Current
  • Prepared equipment for voting and maintained operations throughout voting hours.
  • Provided ballots to registered voters and instruction on proper voting methods.
  • Evaluated address information, identifying cards and registration paperwork for each voter.
  • Completed new voter registrations for district residents.
  • Watched members of public and candidates for compliance with applicable regulations.
  • Helped new voters complete registration paperwork and sign-in procedures.
  • Closed polling location at end of voting period to calculate and organize final amount of votes.
  • Instructed voters to properly use voting machines and responded to inquiries and concerns.
  • Prepared voting area by setting up and organizing voting equipment, ballots and registrations sheets.
  • Assisted curbside voters with disabilities incapable of obtaining physical access to voting machines.
  • Maintained positive working relationship with fellow staff and management.

Sales Representative

Cutco Vector
04.2020 - 07.2020
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Monitored customer order process and addressed customer issues.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Education

Bachelor of Science -

Clark Atlanta University
Atlanta, GA

High School Diploma -

Georgia Cyber Academy
Atlanta, GA
05.2020

Skills

  • Campaigning limits
  • Recordkeeping skills
  • Clerical abilities
  • Security understanding
  • Voting procedures
  • Equipment preparation
  • Inventory replenishment
  • Strong problem solver
  • Basic Computer Skills
  • Crew and Passenger Safety
  • Order and Payment Processing
  • Credit Card Transaction Processing
  • Passenger Service
  • Critical Thinking
  • Training Junior Team Members
  • Passport Reviews
  • Booking Issues

Timeline

Ticket Agent

Ethiopian Airlines/MGS
05.2023 - Current

Wheelchair Agent

MGS
05.2023 - Current

Ticketing Agent

Qatar Airways/ Hallmark
06.2022 - Current

Sales Lead

Things Remembered
11.2021 - 12.2023

Poll Worker

clayton County
06.2020 - Current

Sales Representative

Cutco Vector
04.2020 - 07.2020

Bachelor of Science -

Clark Atlanta University

High School Diploma -

Georgia Cyber Academy

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Candace Westcott