Summary
Overview
Work History
Education
Skills
Nascar
Work Preference
Timeline
b9
Candace Hawkins

Candace Hawkins

Business Consultant
Hiram,GA

Summary

Proven leader in the financial services sector, notably with Fiserv, where I excelled in enhancing customer relationships and spearheading business growth. Expertise in Operations Management and Cross-Functional Teamwork ensured a 20% increase in customer retention. Skilled in leveraging Business Development and CRM to drive revenue and exceed performance targets.

Overview

14
14
years of professional experience

Work History

Clover Success Team Manager

Fiserv
03.2023 - Current
  • Assisted customers with questions and inquiries to provide information regarding their Merchant Services accounts.
  • Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
  • Recommended products and services to meet customer's clover capital needs.
  • Built strong relationships with customers to increase retention and loyalty.
  • Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.

Clover Capital Renewal Team Leader

Fiserv
07.2021 - 03.2023
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained database systems to track and analyze operational data.

Clover Cross Sales Team

Fiserv
09.2019 - 07.2021
  • Expanded sales revenues by identifying opportunities and executing customized marketing plans.
  • Analyzed campaign performance by utilizing measurement and tracking methodologies to determine customer return on investment.
  • Created [Number] brand promotion campaigns for diverse range of organizations.
  • Identified and acted on growth opportunities and development options for business.
  • Produced [Number] [Type] marketing campaigns utilizing [Type] and [Type] platforms.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.

First Data Bank Division

First Data/ Fiserv
08.2016 - 09.2019
  • Addressed needs, questions, or concerns to create optimum experience with onboarding.
  • Worked With Banks to set up POS Systems and New Merchant Accounts
  • Set Up All the Ford Dealerships With Their E commerce Accounts. Train Staff on How to Use System

EMV Data Specialist

First Data/ Fiserv
11.2014 - 08.2016
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Prospected new sales leads from directories, referrals and partners.

Banker

Wellsfargo
03.2010 - 11.2014
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Opened, closed, and updated accounts for customers.
  • Balanced teller drawers and ATM cash.
  • Built and maintained portfolio of loans to meet established goals and objectives.
  • Cross-sold credit cards, loans and other bank products.

Education

BBA - Business Management

University Of Idaho
Moscow, ID
07.1998

Skills

  • Performance Management
  • Workforce Management
  • Operations Management
  • Business Development
  • Brand Management
  • Project Management
  • Lead Generation
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)

Nascar

Life Moves at a Fast pace... Gotta Keep Up...Stay In the Race... Foot to The petal..

I grew up in a Racing Family. My dad Drove Race Cars for a Living... Even Help Build the track that we Owned..

Not Afraid to Get My Hands Dirty Even though my Finger Nails are Manicured Now!!!


Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CultureHealthcare benefitsPaid time offPaid sick leave401k match

Timeline

Clover Success Team Manager

Fiserv
03.2023 - Current

Clover Capital Renewal Team Leader

Fiserv
07.2021 - 03.2023

Clover Cross Sales Team

Fiserv
09.2019 - 07.2021

First Data Bank Division

First Data/ Fiserv
08.2016 - 09.2019

EMV Data Specialist

First Data/ Fiserv
11.2014 - 08.2016

Banker

Wellsfargo
03.2010 - 11.2014

BBA - Business Management

University Of Idaho

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Candace HawkinsBusiness Consultant