COURTNEY SULLIVAN
WEST ROXBURY,MASSACHUSETTS
Summary
Seasoned manager with over 12 years of experience hiring and managing teams, training and mentoring employees and partnering with all levels of management. Passionate about employee engagement, training and performance management. Eager to pivot my extensive experience managing and supporting teams into a human resources position. Currently pursuing a SHRM certification.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager, Customer Success Team North America, Latam
Tripadvisor
Needham , MA
04.2015 - 05.2020
- Responsible for hiring, training, developing and driving productivity for a high velocity sales team with a target 90% renewal rate
- This includes partnering with leadership to create effective KPIs, conduct quarterly reviews and annual promotion/merit cycle planning.
Manager, North America Account Development
Forrester Research, Inc.
Cambridge , MA
01.2013 - 03.2015
- Responsible for updating and creating new training materials across the sales support organization to grow and scale with the business.
Business Development Manager, Supporting Premiere Accounts
Forrester Research, Inc.
Cambridge , MA
01.2012 - 12.2012
- Collaborate with Sales Directors, Sales Operations, Marketing, Consulting and Research department heads to ensure sales goals and activities are in alignment across business units.
Manager, Marketing and Strategy Advisory Consulting Group
Forrester Research, Inc.
Cambridge , MA
08.2010 - 12.2011
- Managed $5.7M FY2011 in revenue accounting for 25% of the M&S CG revenue targets
- This represents 19% y/y growth for the advisory consulting product in M&S.
Project Manager, Technology Industry Consulting Group
Forrester Research, Inc.
Cambridge , MA
01.2008 - 07.2010
- Worked with client stakeholders at Forrester's largest clients to diagnose their strategic and tactical business challenges and craft solutions leveraging a deep knowledge of Forrester's analyst community and consulting capabilities.
Operations Specialist- Securities Lending Division
Brown Brothers Harriman & Co.
Boston , MA
04.2006 - 12.2008
- Established trusted relationships with borrowers and lenders to ensure clients' elections were accepted by the market.
Client Service Representative
Lee Munder Capital Group
Boston , MA
04.2005 - 04.2006
- Promoted from Client Service Assistant to management of sub-advised relationships.
Account Coordinator
Greenough Communications
Boston , MA
09.2004 - 04.2005
- Developed press materials including press releases, pitch letters and media alerts for both internal and client promotions.
Education
Bachelor of Arts - Humanities
PROVIDENCE COLLEGE
UNIVERSIDAD DE SALAMANCA
Skills
- Staff Training and Development
- Cross-Functional Teamwork
- Performance Management
- Workforce Management
- Strategic Planning
Certification
SHRM certification, in progress
Additional Information - Volunteer Roles
HOLY NAME PARISH SCHOOL HOME & SCHOOL BOARD, CO-PRESIDENT, 2020, 2023, Responsible for raising funds to support school initiatives and operating costs as well as planning community events for the school to foster community and engagement with local businesses.
Timeline
Manager, Customer Success Team North America, Latam
Tripadvisor
04.2015 - 05.2020
Manager, North America Account Development
Forrester Research, Inc.
01.2013 - 03.2015
Business Development Manager, Supporting Premiere Accounts
Forrester Research, Inc.
01.2012 - 12.2012
Manager, Marketing and Strategy Advisory Consulting Group
Forrester Research, Inc.
08.2010 - 12.2011
Project Manager, Technology Industry Consulting Group
Forrester Research, Inc.
01.2008 - 07.2010
Operations Specialist- Securities Lending Division
Brown Brothers Harriman & Co.
04.2006 - 12.2008
Client Service Representative
Lee Munder Capital Group
04.2005 - 04.2006
Account Coordinator
Greenough Communications
09.2004 - 04.2005
Bachelor of Arts - Humanities
PROVIDENCE COLLEGE
UNIVERSIDAD DE SALAMANCA
SHRM certification, in progress
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