Kerian Cronin
Bedford,MA
Summary
With a relationships first mentality, my professional experience has centered around providing administrative, operational, and system support to a global sales team and their customers. As an extremely organized individual and a fast learner, I have established trusted relationships because of my excellent communication skills, ability to build strong rapport, and attention to detail.
Overview
9
9
years of professional experience
Work History
Senior Client Delivery Specialist
Tripadvisor
10.2017 - Current
- Creating and executing Customer contracts, processing deals for revenue, and tracking renewals
- Providing Customers with in-depth solutions for products and services, invoices, or general inquiries
- Partnering with internal teams to identify operational challenges and implement process enhancements
- Developing and leading Sales Operations training meetings for both Executive and Enterprise sales teams
- Acting as a primary point of contact for bug fixes and/or system errors in Salesforce CRM
- Establishing trusting and engaging relationships with the Sales team and Customers to ensure productive and supportive conversations
Sales Support Specialist
ThriveHive
09.2016 - 10.2017
- Directly supported Strategic Managers for daily administrative and strategic planning for client accounts
- Worked proficiently within Salesforce for all new business development opportunities and contracts
- Calculated sales commission for the Sales team
- Identified and qualified customer needs, developed sales strategies, and negotiated profitable opportunities
Lead Development Representative
Kronos
02.2015 - 09.2016
- Effectively established relationships with potential Customers in order to build trust and opportunities for selling
- Organized calls, meetings, and demos for all Executives within the team
- Acquired new business leads and proactively nurtured existing accounts, exceeding target revenue goals
- Utilized knowledge of industry trends to provide valued solutions for target audiences
Education
Bachelor of Science - Crime & Justice Studies
University of Massachusetts, Dartmouth
North Dartmouth, MA05.2014
Skills
Salesforce CRM Expert
Microsoft Excel, Powerpoint, Outlook
Meticulous work ethic and reliability
Strong communication skills
Organized and efficient
Ability to think and react clearly in fast-paced environments
Timeline
Senior Client Delivery Specialist
Tripadvisor
10.2017 - Current
Sales Support Specialist
ThriveHive
09.2016 - 10.2017
Lead Development Representative
Kronos
02.2015 - 09.2016
Bachelor of Science - Crime & Justice Studies
University of Massachusetts, Dartmouth
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