Candance Hill
Montgomery,AL
Summary
Dynamic professional with extensive experience in appointment scheduling at Nexa HealthCare, excelling in client relationship building and calendar management. Proven track record of optimizing schedules and enhancing customer satisfaction through proactive communication and problem-solving. Adept at utilizing CRM software to streamline processes and ensure timely execution of tasks.
Professional and prepared scheduling specialist with strong organizational and multitasking skills. Demonstrates expertise in coordinating appointments, managing calendars, and ensuring seamless communication. Focused on team collaboration and achieving results while adapting to changing needs. Reliable and efficient with strong interpersonal abilities and commitment to delivering exceptional customer service.
Overview
7
7
years of professional experience
Work History
Medicaid Eligibility Specialist
United Healthcare
10.2025 - Current
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Selected qualified applicants to refer to employers for possible job placement purposes.
- Wrote job orders from employers to record accurate description of required job duties, working hours, and wages.
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to assist clients in determining strengths and weaknesses.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Learned and adapted quickly to new technology and software applications.
Appointment Scheduler
Nexa HealthCare
10.2024 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
Scheduler
Widescope Media Concept
10.2023 - 05.2024
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Loan Officer
BlueNovis
11.2018 - 03.2022
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
Education
Bachelor of Science - Criminal Science
Strayer University
Montgomery, AL12-2027
High School Diploma -
George Washington Carver High
Montgomery, AL05-2002
Skills
Calendar management
Meeting deadlines
Remote work capabilities
Guest relations
Client relationship building
CRM software
Chart updating
Follow-up skills
Schedule coordination
Onboarding and orientation
HR program development
Policies implementation
Quality control
Team coordination
Training needs assessment
Languages
English
Full Professional
Interests
- Web Development and Design
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Timeline
Medicaid Eligibility Specialist
United Healthcare
10.2025 - Current
Appointment Scheduler
Nexa HealthCare
10.2024 - Current
Scheduler
Widescope Media Concept
10.2023 - 05.2024
Loan Officer
BlueNovis
11.2018 - 03.2022
Bachelor of Science - Criminal Science
Strayer University
High School Diploma -
George Washington Carver High