Results-driven professional skilled in managing multiple priorities while supporting team objectives. Embraces additional responsibilities to enhance collaboration and productivity. Adapts to changing circumstances to ensure smooth operations and positive outcomes.
Work History
Office Help/ Billing
2 Years 3 Months
Professional Counseling Center | 05.2024 - Current
Excellent communication skills, both verbal and written.
Answer calls and handle customer service related questions
Transcribing audio notes into a computer format
Assisted with day-to-day operations, working efficiently and productively with all team members.
Teacher (Social Studies/ History Teacher)
5 Years 9 Months
LISD | 08.2018 - 05.2024
Taught Instructed students in subjects for grades 9 through 11
Developed and implemented engaging lesson plans aligned with curriculum standards.
Facilitated student assessments to monitor progress and adjust instructional strategies.
Collaborated with colleagues to enhance teaching methodologies and share best practices.
Mentored new teachers, providing guidance on classroom management and instructional techniques.
Maintained a positive classroom environment fostering respect, responsibility, and academic growth.
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Developed tailored training programs to enhance player performance and skill levels.
Analyzed player techniques using video feedback to improve tactical understanding and execution.
Designed drills focusing on agility, strength, and strategic gameplay to maximize training efficiency and outcomes.
Substitute / Teacher
5 Months
UISD | 08.2016 - 01.2017
Developed and implemented lesson plans to meet diverse student needs.
Managed classroom behavior to create a positive learning environment.
Adapted instructional strategies for various learning styles and abilities.
Evaluated student performance and provided constructive feedback regularly.
Collaborated with teachers to support curriculum goals and student progress.
Teacher (4th Grade / 5th Grade)
2 Years
SAISD | 08.2014 - 08.2016
Developed engaging lesson plans aligned with curriculum standards and learning objectives.
Implemented innovative teaching strategies to enhance student understanding and retention.
Fostered a positive classroom environment that encouraged student participation and collaboration.
Assessed student performance through various evaluation methods to inform instructional practices.
Collaborated with colleagues to develop interdisciplinary projects that promote critical thinking skills.
Analyzed academic data to identify trends, drive curriculum improvements, and support student achievement initiatives.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Customer Service/ Sales Representative
10 Months
Team Express | 10.2012 - 08.2013
Enhanced customer satisfaction by resolving inquiries and complaints efficiently.
Developed product knowledge to effectively upsell services and drive sales growth.
Collaborated with team members to streamline order processing and improve workflow efficiency.
Trained new hires on customer service protocols and best practices for engagement.
Mentored junior staff, fostering a culture of collaboration and continuous improvement in service delivery.
Waiter
2 Months
Buffalo Wild Wings | 08.2012 - 10.2012
Delivered exceptional customer service in fast-paced dining environment.
Managed order accuracy and timeliness to enhance guest satisfaction.
Coordinated with kitchen staff to ensure seamless food delivery processes.
Education
Bachelor of Arts - Political Science
The University of Texas At San Antonio | San Antonio, TX | 05-2011