Candere Minor
5312 Ashley Trace Dunwoody,GA
Summary
Resourceful and goal-oriented customer service specialist with strong organizational, written, and verbal communication skills. Proven track record of exceeding productivity goals while maintaining a high level of professionalism, patience, and efficiency to maximize customer satisfaction. A dedicated team player who thrives in both collaborative and independent work environments. Seeking a position that utilizes my skills in sales, customer service, clerical work, and professional experience.
Overview
18
18
years of professional experience
Work History
Operations Manager
Sip and Grow Tea
Atlanta, GA
07.2014 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Correspond with customers via email and phone, providing immediate resolutions to their needs.
- Set and review budgets while managing costs effectively.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Eligibility Support Specialist
State of Georgia DFCS
Atlanta, GA
03.2017 - 09.2018
- Determined eligibility for programs assisting individuals and families based on income and asset guidelines.
- Provided benefits in a timely and accurate manner.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted client interviews to assess eligibility and maintained updated case files, reporting any changes.
Sales Associate
The Georgia Lottery Corporation
Atlanta, GA
01.2007 - 03.2012
- Generated and maximized sales for GA Lottery online and instant games
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Processed claims for winning tickets exceeding $600.
- Performed general administrative office functions as needed.
- Responded to inquiries, questions, complaints, and provided information both by telephone and in person.
Education
Master Cosmetology License
Empire Beauty School
Decatur, GA05-2018
High School Diploma -
Redan High School
Stone Mountain05-2006
Skills
- Critical Thinking Skills
- Business Management Expertise
- Data Administration
- Proficient in Microsoft Word, Excel, and Workday
- Effective Customer Engagement
- Detail-Oriented Data Input
- Call Center Management
Timeline
Eligibility Support Specialist
State of Georgia DFCS
03.2017 - 09.2018
Operations Manager
Sip and Grow Tea
07.2014 - Current
Sales Associate
The Georgia Lottery Corporation
01.2007 - 03.2012
Master Cosmetology License
Empire Beauty School
High School Diploma -
Redan High School