Summary
Overview
Work History
Education
Skills
Timeline
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Candere Minor

5312 Ashley Trace Dunwoody,GA

Summary

Resourceful and goal-oriented customer service specialist with strong organizational, written, and verbal communication skills. Proven track record of exceeding productivity goals while maintaining a high level of professionalism, patience, and efficiency to maximize customer satisfaction. A dedicated team player who thrives in both collaborative and independent work environments. Seeking a position that utilizes my skills in sales, customer service, clerical work, and professional experience.




Overview

18
18
years of professional experience

Work History

Operations Manager

Sip and Grow Tea
07.2014 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Correspond with customers via email and phone, providing immediate resolutions to their needs.
  • Set and review budgets while managing costs effectively.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

Eligibility Support Specialist

State of Georgia DFCS
03.2017 - 09.2018
  • Determined eligibility for programs assisting individuals and families based on income and asset guidelines.
  • Provided benefits in a timely and accurate manner.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Conducted client interviews to assess eligibility and maintained updated case files, reporting any changes.


Sales Associate

The Georgia Lottery Corporation
01.2007 - 03.2012
  • Generated and maximized sales for GA Lottery online and instant games
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Processed claims for winning tickets exceeding $600.
  • Performed general administrative office functions as needed.
  • Responded to inquiries, questions, complaints, and provided information both by telephone and in person.

Education

Master Cosmetology License

Empire Beauty School
Decatur, GA
05-2018

High School Diploma -

Redan High School
Stone Mountain
05-2006

Skills

  • Critical Thinking Skills
  • Business Management Expertise
  • Data Administration
  • Proficient in Microsoft Word, Excel, and Workday
  • Effective Customer Engagement
  • Detail-Oriented Data Input
  • Call Center Management

Timeline

Eligibility Support Specialist

State of Georgia DFCS
03.2017 - 09.2018

Operations Manager

Sip and Grow Tea
07.2014 - Current

Sales Associate

The Georgia Lottery Corporation
01.2007 - 03.2012

Master Cosmetology License

Empire Beauty School

High School Diploma -

Redan High School

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Candere Minor