CANDACE DICKINSON
Ellsworth,WI
Summary
Highly skilled administrative support with strong customer service skills. Detail oriented with ability to complete projects with accuracy and timing. Known for prompt attendance and ability to work in team or individual environment.
Overview
40
40
years of professional experience
Work History
Revenue Management Analyst/Charter Coordinator
Red Wing Aviation
02.2015 - 03.2024
- Provide pricing and follow up for potential aircraft bookings.
- Answer incoming phone calls and emails to answer any questions and resolve customer service issues.
- Schedule booked flights, provide and dispatch flight schedules for upcoming flights.
- Book hotels, catering and other services needed for clients and pilots.
Claims Processing Specialist
EBAS (Employee Benefits Administration Services)
07.2011 - 01.2015
- Processed and documented medical claims to ensure payments were reimbursed in an accurate and timely manner.
- Provided customer service to resolve discrepancies and supply requested information.
- Entered and updated new or changing information received from clients.
- Created and sent required COBRA paperwork for a number of clients in several different states.
Senior Publishing Specialist/Publishing Specialist
Thomson Reuters Corporation
08.1984 - 06.2011
- Streamlined operation efficiency for publications with consistent quality checks and employee mentoring.
- Ensured open communications as a court liaison, resolving inconsistencies with Federal Circuit court opinions.
- Increased accuracy and production quality, reviewing employee work.
- Entered data into court documents to create accurate publications.
- Conducted employee training.
- Promoted from Publishing Specialist based on excellent work production.
Education
High School Diploma -
Ellsworth High School
Ellsworth, WI05.1984
Skills
- Customer Service
- Data Entry
- Administrative Support
Timeline
Revenue Management Analyst/Charter Coordinator
Red Wing Aviation
02.2015 - 03.2024
Claims Processing Specialist
EBAS (Employee Benefits Administration Services)
07.2011 - 01.2015
Senior Publishing Specialist/Publishing Specialist
Thomson Reuters Corporation
08.1984 - 06.2011
High School Diploma -
Ellsworth High School
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