Candi Flores
Fresno,CA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Prestige Primary and Urgent Care
Fresno, CA
05.2022 - 12.2024
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Measured vital signs and took medical histories to prepare patients for examination.
- Cleaned and maintained medical equipment following procedures and standards.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Scheduled appointments for patients via phone and in person.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Conducted insurance verification.
- Organized charts, documents and supplies to maintain team productivity.
- Educated patients about medications, procedures and physician's instructions.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients on the referral process, including expected timelines and preparation for specialist visits.
- Liaised with healthcare facility personnel, insurance representatives, physicians and vendors for smooth communication.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
Response Center Agent
Planned Parent Mar Monte
Fresno, Ca
09.2018 - 01.2021
- Scheduling/ Rescheduling appointments
- Verifying insurance
- Collect medical history
- Used available resources to provide efficient and accurate solutions for patients service requests.
- Resolved patient inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
CERTIFICATIONS Electrocardiogram Technician
Gurnick Academy of Medical Arts
12.2017 - 12.2018
- Perform an ECG by attaching electrodes to a patient and connecting to the ECG machine to trace electrical impulses transmitted by the heart
Health Educator
Peer, Fresno Barrios Unidos
10.2013 - 07.2015
- Educate youth with helpful information on reproductive health and sex education.
Youth Health Educator
VOLUNTEERING Fresno Barrios Unidos
Fresno, Ca
01.2011 - 07.2015
Education
Gurnick Academy of Medical Arts
Ca09.2017
Skills
- Proficient in Microsoft office
- Front office- EHR “Database”
- Effective communication with patients
- Time management
- Injections
- Vital Skills
- Venipuncture procedures
- EKG
- Front Desk Efficiency
- CPT/ ICD-10 Coding
- Medical Terminology Efficiency
- HIPAA Compliance
- X-Ray Processing
- Appointment Scheduling
- Referral management
Timeline
Medical Assistant
Prestige Primary and Urgent Care
05.2022 - 12.2024
Response Center Agent
Planned Parent Mar Monte
09.2018 - 01.2021
CERTIFICATIONS Electrocardiogram Technician
Gurnick Academy of Medical Arts
12.2017 - 12.2018
Health Educator
Peer, Fresno Barrios Unidos
10.2013 - 07.2015
Youth Health Educator
VOLUNTEERING Fresno Barrios Unidos
01.2011 - 07.2015
Gurnick Academy of Medical Arts