Candi Preston
Gainesville
Summary
Proven track record in enhancing customer service and fraud prevention at JPMorgan Chase, showcasing strong numeracy skills and compliance awareness. Expert in implementing quality control measures and boosting sales, demonstrated through dynamic leadership and sales proficiency. Achieved significant improvements in operational efficiency and customer satisfaction, leveraging both hard and soft skills without relying on numerical data.
Overview
11
11
years of professional experience
Work History
Banking Customer Service Representative
JPMorgan Chase
09.2021 - 01.2025
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
Head of Housekeeping Services
Hilton Garden Inn Hotel
02.2020 - 09.2021
- Implemented quality control measures to consistently meet or exceed established cleanliness benchmarks.
- Collaborated with maintenance teams to address repair issues in a timely manner, ensuring minimal disruption to guests'' stays.
- Continuously updated housekeeping procedures in accordance with evolving industry standards to maintain a competitive edge.
Sales Associate
Victoria's Secret & PINK
06.2017 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Key Holder Supervisor
Burlington Coat Factory Department Store
02.2014 - 11.2017
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
Education
High School Diploma -
Buchholz
05-2006
Skills
- Compliance awareness
- Sales proficiency
- Strong numeracy skills
Timeline
Banking Customer Service Representative
JPMorgan Chase
09.2021 - 01.2025
Head of Housekeeping Services
Hilton Garden Inn Hotel
02.2020 - 09.2021
Sales Associate
Victoria's Secret & PINK
06.2017 - 02.2020
Key Holder Supervisor
Burlington Coat Factory Department Store
02.2014 - 11.2017
High School Diploma -
Buchholz
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