Candice Blake
Alpharetta,GA
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level specialist position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Technical Expert
Apple Inc
Atlanta, GA
11.2023 - Current
- Implemented automation tools to optimize workflows, saving time and resources for the team.
- Established strong relationships with vendors and suppliers, negotiating favorable terms for product purchases and support services.
- Presented complex technical information in an accessible manner during meetings with non-technical stakeholders.
- Enhanced system performance by identifying and resolving complex technical issues.
- Optimized software applications for increased efficiency and usability through regular updates and maintenance.
- Managed IT infrastructure upgrades, ensuring seamless integration with minimal disruption to business functions.
- Mentored junior team members in technical skills development, fostering growth within the organization''s talent pool.
- Installed, configured and maintained computer systems and network connections.
- Helped streamline repair processes and update procedures for support action consistency.
Sales Associate
Verizon Wireless
Alpharetta
08.2022 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Server
Union Square Hospitality
New York, NY
06.2018 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Associate - HVAC
Lincoln Tech Marietta
Marietta, GASkills
- IT Infrastructure Management
- Customer Support
- Training and mentoring
- Hardware maintenance
- Software Development
- Customer Service
- Problem-Solving
- Time Management
- Remote Technical Support
- Relationship Building
- Friendly and Patient
- Troubleshooting Network Issues
- Technical issues analysis
- Self Motivation
- Analytical Thinking
- Customer service expert
- Professionalism
Personality Traits
Comfortable in the limelight, Compatible with many other personalities, Have effective coping strategies for work stress, High energy, outgoing, Sought after as a good person to dialogue with, Work at a pace that suits everyone, True, Openness, Conscientiousness, Extraversion, Agreeableness, Emotional Stability, Brings experience to strategy, Flexible problem solver, Pragmatic thinker, Sees detail and bigger picture, Tends to be cautious, Works to maintain the system, Focuses on task at hand, Identifies key goals, Sense of commitment, Structured work style, Tolerant of tedious details, Wants to achieve, Approachable, Energetic, Fast to act, Fun loving, Intense, People oriented, Accommodating, Attuned to others, Looks for 'win-win' result, Negotiates through harmony, Non-confrontational, Trusts other people, Copes with everything, Keeps feelings in check, Low level of tension, Quickly lets go of criticism, Understated about emotions, Very calm style
Timeline
Technical Expert
Apple Inc
11.2023 - Current
Sales Associate
Verizon Wireless
08.2022 - 11.2023
Server
Union Square Hospitality
06.2018 - 11.2021
Associate - HVAC
Lincoln Tech Marietta