Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fakhreldin Hamad

Nashville,TN

Summary

Savvy expert experienced in troubleshooting computer/phone hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

5
5
years of professional experience

Work History

Technical Expert

Apple
11.2021 - Current
  • Diagnosed and troubleshot hardware, software and network issues.
  • Exhibited strong attention to detail when repairing delicate components such as screens or internal circuits.
  • Educated customers on product features, usage, and maintenance for better user experience.
  • Implemented data backup strategies before initiating any repair work, safeguarding customer information from potential losses or corruption incidents.
  • Handled customer inquiries professionally, addressing concerns promptly while maintaining composure under pressure.

Sales Representative

Catalyst
05.2019 - 08.2020
  • Improved profitability, developing pipeline utilizing multiple marketing channels and sales strategies.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Education

Bachelor of Science - Exercise Science

Middle Tennessee State University
Murfreesboro, TN
05.2019

Skills

  • IT Infrastructure Management
  • Customer Support
  • Training and mentoring
  • Hardware maintenance

Timeline

Technical Expert

Apple
11.2021 - Current

Sales Representative

Catalyst
05.2019 - 08.2020

Bachelor of Science - Exercise Science

Middle Tennessee State University

Similar Profiles

CREATE PROFILE
Fakhreldin Hamad