Candice Brooks
San Diego,CA
Summary
Multitasking Clinic Supervisor with a background ensuring courteous service to patients. Detail-oriented professional with exemplary skills in delegating tasks, issue resolution and leading by example. Offering proactive planning and organizational talents. Smart individual educated in guiding new and existing staff members by incorporating valuable training and mentoring with multiple years in monitoring staff performance and participating in team meetings and special projects.
Overview
27
27
years of professional experience
Work History
Clinic Supervisor
Scripps Health
05.2017 - Current
- Manage daily operations of 12-person clinic supporting approximately 40-60 patients per week.
- Develop and implement operational processes, monitor, and track daily performance metrics and provide feedback to team members
- Deliver effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Manage and coordinate projects, ensuring milestones and deadlines are met, Identify areas of improvement, and implement changes to optimize operations
- Ensure compliance with company policies and procedures, develop, and maintain strong relationships with patients and vendors
- Leverage patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Insurance Reimbursement Supervisor
Golden Hour
01.2016 - 02.2017
- Successfully supervised a team that met the goal of processing and billing 100 plus medical claims daily
- Prepared and submitted weekly reports to management regarding department performance and progress.
- Compiled department-specific reports to help senior managers identify trends and improve progress.
- Guided office staff on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.
- Prevented delays and claim denials by correcting information prior to submission.
Insurance Reimbursement Supervisor
Lifecare Solutions
08.2011 - 01.2016
- Guided office staff on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.
- Prevented delays and claim denials by correcting information prior to submission.
- Requested medical notes and medical justification from various medical offices and facilities to approve Durable Medical Equipment
- Developed and maintained current knowledge of local, state, and federal regulations related to reimbursement
- Prepared and submitted monthly reports to management regarding department performance and progress.
Patient Service Representative
Sharp Healthcare
01.1997 - 05.2011
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Scheduled appointments, took copayments and compiled daily financial records.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
Medical Assistant Certificate -
Eduteck
San Diego, CAHigh School Diploma -
Herbert Hoover High School
San Diego, CASkills
- Clinic Administration
- Clinical Staff Management
- Effective communication
- Continuous Improvement Planning
- Program Management
- Operational Requirements
- Best Practices and Standards
- Complaint resolution
- Referral Verification
- Team Meetings
- Proficient in Microsoft
- Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Clinic Supervisor
Scripps Health
05.2017 - Current
Insurance Reimbursement Supervisor
Golden Hour
01.2016 - 02.2017
Insurance Reimbursement Supervisor
Lifecare Solutions
08.2011 - 01.2016
Patient Service Representative
Sharp Healthcare
01.1997 - 05.2011
Medical Assistant Certificate -
Eduteck
High School Diploma -
Herbert Hoover High School
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