Candice Burgos
Bronx,NY
Overview
11
11
years of professional experience
Work History
Front of House Manager
Ava Ava RBL
New Rochelle, NY
11.2024 - 03.2025
- Supervised daily front of house operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff on best practices in customer service and operational efficiency.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Coordinated scheduling and staffing to optimize service levels during peak hours.
- Managed inventory control systems, ensuring accurate stock levels and timely replenishment of supplies.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
Front Desk Supervisor
Hibba Beauty
Manhattan, NY
02.2017 - 03.2025
- Managed guest check-in process for scheduled appointments efficiently.
- Conducted training sessions for new hires to enhance team performance.
- Supervised general office operations, focusing on inventory and scheduling accuracy.
- Implemented booking software for streamlined reservation management.
- Consistently met or exceeded sales and service targets.
Salon Coordinator
Zokkoz Salon
Briarcliff Manor, NY
06.2019 - 03.2020
- Coordinated appointment schedules for 6 stylists, enhancing operational workflow.
- Answered phone calls and emails, providing essential support to clients.
- Managed customer complaints effectively, maintaining high service standards.
- Facilitated sales of merchandise and services, boosting revenue streams.
- Administered weekly payroll entries for accurate financial management.
- Kept salon environment clean and organized for optimal client experience.
Front Desk- Kids Club Attendant
LA Fitness
Bronx, NY
04.2014 - 02.2017
- Maintained professional, high-quality service-oriented environment consistently.
- Coordinated daily operations with upper management to enhance efficiency.
- Managed opening and closing procedures of gym facilities.
- Developed training materials for staff to ensure operational excellence.
Education
Medical Assistant
Sanford Brown Institute
New York, NY05.2004
Skills
- Guest relations expertise
- Conflict resolution skills
- Staff management and employee scheduling
- Training and onboarding processes
- Time tracking solutions
- Motivational leadership techniques
- Event promotion strategies
- Customer feedback evaluation
- Policy enforcement practices
- Upselling techniques for revenue growth
- Team leadership capabilities
- Menu design proficiency
- Floor operations management
- Exceptional customer service delivery
- Point of sale systems knowledge
- Effective collaboration and teamwork
- Analytical critical thinking skills
- Money handling practices in hospitality
- Catering service coordination
- delivery logistics management
- effective purchasing strategies
- Customer service
Language
Spanish speaking
Timeline
Front of House Manager
Ava Ava RBL
11.2024 - 03.2025
Salon Coordinator
Zokkoz Salon
06.2019 - 03.2020
Front Desk Supervisor
Hibba Beauty
02.2017 - 03.2025
Front Desk- Kids Club Attendant
LA Fitness
04.2014 - 02.2017
Medical Assistant
Sanford Brown Institute