Nathaniel Bell
Ames,IA
Summary
Professional hospitality leader prepared for managing front-of-house operations. Expertise in optimizing guest experiences and operational efficiency. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in customer service and staff management.
Experienced with training back-of-house staff to enhance operational efficiency and team performance. Utilizes effective training techniques to ensure consistent quality and compliance with standards. Track record of fostering collaborative and productive work environment.
Experienced Bus Attendant with 3 years of experience supervising passengers on board, particularly travelers with special physical or mental needs. Promoted passenger safety during trips by enforcing established guidelines.
Overview
9
9
years of professional experience
Work History
Front of House Manager
Chick-fil-A
Ames, IA
07.2023 - Current
- Supervised front-of-house staff, ensuring exceptional customer service and adherence to operational standards.
- Streamlined daily operations, improving efficiency in guest flow and order accuracy.
- Developed and maintained positive relationships with guests, addressing concerns promptly to improve satisfaction.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Performed cash handling activities and secured nightly bank deposits.
Back of House Team Member
Chick-fil-A
Bartlett, TN
06.2021 - 06.2023
- Prepared menu items according to established recipes and quality standards.
- Operated kitchen equipment safely and efficiently to ensure food safety compliance.
- Collaborated with front-of-house staff to maintain seamless service during peak hours.
- Trained staff on food safety protocols and best practices in kitchen operations.
- Mentored new hires, fostering skills development and confidence in back of house roles.
School Bus Attendant
Annapolis Bus Company
Annapolis, MD
09.2019 - 09.2021
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
Food Court Associate
Costco
Glen Burnie, MD
08.2017 - 07.2018
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Tire Painter
K & K Tires
Linthicum Heights, MD
12.2017 - 04.2018
- Painted surfaces of used tires
- Prepared surfaces and surrounding areas for painting
- Operated power sprayers and hand tools to prepare and paint tires
- Stacked and organized tire laces
Education
No Degree - Music
Des Moines Area Community College
Ankeny, IAGED -
North County High School
Glen Burnie, MD06.2018
Skills
- Conflict resolution
- Staff management
- Training and coaching
- Guest relations
- Passenger Support
- Passenger Safety
- Behavior Redirection
- Basic Maintenance
- Sanitation Expertise
- Transporting Passengers
- Managing Orders and Deliveries
- Ingredient and Food Preparation
Timeline
Front of House Manager
Chick-fil-A
07.2023 - Current
Back of House Team Member
Chick-fil-A
06.2021 - 06.2023
School Bus Attendant
Annapolis Bus Company
09.2019 - 09.2021
Tire Painter
K & K Tires
12.2017 - 04.2018
Food Court Associate
Costco
08.2017 - 07.2018
No Degree - Music
Des Moines Area Community College
GED -
North County High School