Candice Cain
Owosso,MI
Summary
Experienced Travel Center General Manager with substantial experience in overseeing all operations, including fuel and food services. Possess strong leadership skills, adept at managing large teams and multiple locations (1-3) to achieve operational objectives. Demonstrated success in implementing strategies that boost customer satisfaction and business profitability. Skillful in efficiency, staff training, safety compliance, and problem-solving.
Overview
19
19
years of professional experience
Work History
Travel Center General Manager
Pilot Company
Grand Ledge, MI
08.2010 - Current
- Managed inventory levels within the maintenance department, deli department, and retail department.
- Supervised a team of 20+ employees, providing guidance, coaching, and training as needed.
- Recruited new staff members as needed by posting job openings through our company website or online job boards, as well as working with a third-party recruiting company and our in company recruiting team.
- Provided leadership, insight and mentoring to newly hired and current employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Ensured proper maintenance of equipment and vehicles used at the travel center.
- Handled customer inquiries promptly and professionally, resolving any complaints or issues quickly.
- Conducted monthly meetings with staff to review performance goals, objectives, and operational procedures.
- Planned employee schedules to ensure appropriate staffing levels during peak hours of operation.
- Reviewed supplier invoices regularly for accuracy before authorizing payment processing.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Performed daily and monthly safety inspections of the facility to identify potential hazards or risks.
- Prepared staff work schedules and assigned team members to specific duties.
- Analyzed financial reports on a regular basis to identify areas needing improvement or additional resources.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented marketing materials weekly and monthly, with promotions to help drive sales.
- Monitored progress by establishing plans, budgets and measuring results.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Worked successfully with diverse group of coworkers to accomplish goals.
Corrections Officer
Wyoming Department of Corrections
Rawlins, WY
08.2007 - 03.2009
- Maintained correct physical head count for inmates.
- Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Processed all required forms for new facility admissions and submitted copies to maintain official records.
- Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
- Served meals, transported inmates, completed random cell searches when needed.
Loss Prevention Officer
J.C. Penney
Flint, MI
08.2005 - 09.2006
- Maintained a safe and secure environment for customers and employees.
- Maintained accurate records of losses due to shoplifting or fraud.
- Assisted in the implementation of new technologies such as electronic article surveillance systems or CCTV cameras.
- Interacted with customers in a professional manner when confronting suspected theft cases.
- Prepared detailed incident reports following any theft or attempted theft.
- Assisted in the court proceedings when any of the cases would apply a bench warrant.
Education
Some College (No Degree) - General Studies
Saginaw Valley State University
Saginaw, MISome College (No Degree) -
Charles Stewart Mott Community College
Flint, MISome College (No Degree) -
Western Wyoming Community College
Rawlins, WYSkills
- Serv Safe Instructor & Proctor
- Employee engagement
- Operations management
- Employee training
- Merchandising strategies
- Store operations
- Fuel management
- Inventory control
Affiliations
- Corn Hole Enthusiast
- Football Fan Let's Go Lions :)
- Bonus Mom
- Animal Lover
Timeline
Travel Center General Manager
Pilot Company
08.2010 - Current
Corrections Officer
Wyoming Department of Corrections
08.2007 - 03.2009
Loss Prevention Officer
J.C. Penney
08.2005 - 09.2006
Some College (No Degree) - General Studies
Saginaw Valley State University
Some College (No Degree) -
Charles Stewart Mott Community College
Some College (No Degree) -
Western Wyoming Community College