Willie Coleman
Fountain,USA
Summary
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Wendy’s Corporation
2023.01 - Current
- Conduct Interviews of prospective candidates to identify great additions to the company.
- Train staff members on proper food handling, preparation techniques and successful performance on all the different stations within Wendy’s and in sync with Wendy’s protocols and standards.
- Maintain and monitor adequate supplies for restaurant by placing supply orders through RTI.
- Complete daily and weekly inventory of supplies to ensure integrity in data and resources.
- Deposit cash, reconcile data in RTI and monitor cash flow.
- Submit and follow-up on equipment workorders to ensure 100% operability.
- Train new crew members and input new member information into Aloha.
- Supervise crew members at their proper station to promote customer satisfaction.
- Perform crew members tasks as needed to ensure continuity of restaurant operations.
General Manager
Wendy’s Corporation
2022.07 - 2022.12
- Accomplished 98/100 aggregate score on inspection of restaurant operations, employees’ completion of training and job capabilities, and facility appearance.
- Oversaw day to day operations of staff, financial status, labor accrual and restaurant functions.
- Train staff members on proper food handling and preparation techniques in line with Wendy’s protocols and standards.
- Managed labor cost accrual in relation to volume of sales and revenue.
- Developed weekly work schedule to meet work mission, deconflicting scheduling conflicts and considering employee’s work request.
- Submit and follow-up on equipment workorders to ensure 100% operability.
- Train new crew members and input new member information into Aloha.
- Deposit cash, reconcile data in RTI and monitor cash flow.
- Conduct Interviews of prospective candidates to identify great additions to the company.
Supervisor/Floor Manager for Food Service Operations
Cheyenne Mountain Re-Entry Center
2018.02 - 2020.03
- Supervised a team of civilians and inmates at the Cheyenne Mountain Re-entry Center.
- Assigned work and directed the administrative work of subordinates in the kitchen.
- Completed training at the academy for proper search procedures of inmates and self-protection.
- Experienced with security policies, regulations, and procedures to maintain order and provide for the safety and security of inmates, coworkers, and self.
- Knowledgeable of basic Security Administration principles.
- Ensured that civilians and inmates follow internal policies and regulations.
- Experienced in drawing conclusions concerning the vetting of individuals.
- Conducted daily physical and security inspection.
- Experienced in reviewing credentials for security access.
- Institution ran by Colorado Department of Corrections
Food Operations Manager
SSG HHC 264TH CSSB
2012.06 - 2017.01
- Create, balance, and maintain Production Schedules and Reports. Use Arithmetic computations to determine the quantities needed to prepare the required amounts and make necessary menu adjustments.
- Inspect facilities to ensure that they are locked and secured.
- Manage and Supervise over 20+ soldiers at one time. Plan, assigns and evaluates work performance. Develops work performance standards. Recommends awards and disciplinary actions as needed.
- Provides counseling to soldiers for professional development and when necessary.
- Performs quality control measures and quality inspection measures for DFAC.
- Ensure documentation related to property accountability are accurate. Documentation includes purchase orders (POs), receiving reports (RR), inventories and hand receipts.
- Establish operating and work procedures, inspect equipment, inspect dining, food preparation (for proper temperature of food)/ storage areas and dining facility personnel to ensure health, safety, and sanitation standards and procedures are followed.
- Determine subsistence requirements for adequate supply and storage.
- Request, receive and account for subsistence items.
- Review support request and ensure proper and complete Class I Operational Rations are assembled for distribution from the Subsistence Platoon to supported Field Feeding Teams.
- Apply food service procedures for preparation to serve large quantities.
- Establish, administer, and maintain OJT and apprenticeship training programs. Update internal Standards of Procedures (SOPs).
- Prepare technical, personnel and administrative reports concerning food service operations.
- Develops, interprets and/or applies policies, procedures and operating standards for use in a Government retail food operation.
- Able to interpret and apply contract requirements.
- 20+ years of experience handling food and processing, preparing meats for safe food consumption.
- Provides technical advice on merchandising and operational matters pertaining to grocery, meats and produce supplies.
Master Resilience Trainer
HHC 264TH CSSB
2015.07 - 2016.10
- Certified to teach Master Resiliency Training to soldiers.
- Provided training and education to soldiers on a monthly basis.
- Teaching classes to the Company and Battalion that enable optimal performance, strong leadership, and goal achievement.
- Apply resilience and performance enhancing skills in daily activities and operations:
- For example self-awareness, self-regulation, optimism, mental agility, connection, and strengths of character, describe skills for building resiliency for example goal setting, energy management, problem-solving, character strength, effective communication, and conflict resolution; and teach proven resiliency skills to individuals in their teams and organizations.
Alternate Contracting Officer Representative (ACOR)
Fort Bragg, NC
2014.01 - 2016.07
- Appointed Alternate COR (ACOR); assist with contract surveillance and inspections for the Dining Facility Attendant contract at Fort Bragg, NC.
- ACOR duties made up 50% of daily tasks and responsibilities.
- Independently performs contractor performance surveillance to ensure contractual requirements are met.
- Liaison between contractor and Government. Provide updates on contractor performance and any related issues.
- Uploaded monthly surveillance reports in Virtual Contracting Enterprise-Contracting Officer Representative Tool (VCE-COR) and into Contracting Officer Representative Tool (CORT).
- Utilized the Quality Assurance Surveillance Plan (QASP), to conduct surveillance of contract performance to ensure contractor performed in accordance with the contract’s terms and conditions. Updated QASP upon significant changes.
- Developed surveillance schedule and checklist for contract, which was used as a COR surveillance tool.
- Performed multiple types of surveillance to monitor contractor performance, such as 100% inspection, random sampling, periodic inspection and customer feedback.
- Provided continuous oversight of contractor and subcontractor performance as part of quality assurance.
- Informed primary COR and Contracting Officer of any deficiencies in contractor performance.
- Assists in the development of the Performance Work Statement (PWS) and/or revisions to the PWS.
- Knowledgeable of industry quality assurance practices.
- Evaluated contractor Quality Control Plans (QCP) and Safety Plans.
- Knowledgeable of issues/scenarios related to potential ethical violations and conflicts of interest.
- Technical monitor for contractor performance. Ability to resolve complex quality assurance effectiveness problems.
- Very experienced in Wide Area Workflow (WAWF). Inspected and accepted invoices if invoices were correct and Government received services rendered.
- Provided recommendations to primary COR and Contracting Officer for any additions, deletions or changes to Performance Work Statement (PWS).
- Experienced in interpreting regulations and procedures. Identified areas of inefficiency and made recommendations for improvement.
CBRN NCO
264th Combat Sustainment Support Battalions
2014.08 - 2015.07
- Responsible for the health, morale, welfare, and training of 350 Soldiers assigned to the 264th CSSB Battalion.
- I concurrently served as the Battalion school NCO, Battalion Command Financial NCO.
Battalion AIR NCO
4TH Engineers Battalion Combat Engineer
2009.02 - 2010.02
- Managed the shipment of Soldiers and equipment and parts in the excess worth $20,000,000 to each platoon while serving in Afghanistan.
- Utilized the tools and knowledge I gained to save the organization cost saving of over $100,000,000 for locating route clearing robots.
- Successfully coordinated air support for each route clearing platoon within the organization.
- Performed access control operations for entry onto post and into secured facility.
- Conducted patrol by foot and vehicle of areas surrounding the installation.
Trainee
4TH Engineers Battalion Combat Engineer
2008.01 - 2008.03
- As an ALC trainee, I successfully completed all requirements for ALC.
- During the course I maintained an academic average of 94%, demonstrated a keen ability to plan and displayed the initiative to take charge when appropriate.
- My contributions to team and group events resulted in superior results and outstanding team performance.
Education
Bachelor degree - Government Contracting/ Administration
American Military University
Ranson, WV2028-04
Skills
- Professional experience working in a fast-paced environment while providing excellent customer service for a variety of duties while multi-tasking and interacting with customers, employees, management, and contractors
- Supervised approximately 15 civilians and over 20 military employees at one time Planned and assigned work, developed standards, and provided counseling on professional development
- Even-mannered personality able to motivate and lead employees to seek success for the mission and the individual Great interpersonal skills capable of working with many types of behavioral qualities
- Used good judgement and forethought to problem solve and provide viable solutions on complex problems/matters
- Ability to make sound decisions in accordance with policies and procedures
- SERV SAFE proctor and SERV SAFE certified
- Proficient in Microsoft Office: Word, Excel, PowerPoint, and Outlook
- Office Management
- Customer Service & relations
- ServSafe Certified
- Filing & Data Archiving
- Office Equipment Operation
- Team Player
- Logistical Support
- Inventory
- Food & Service Quality
- Problem Solving
- OSHA Certified
- Instructor & Examination Proctor
Certification
- Lean Sigma Six Certification (Yellow Belt)
- Equal Opportunity Certification
- OSHA 30 Certification
- ServSafe Certification
- Food Handler Certification
- HAZWOPER Certified
- ServSafe Examination Proctor
HONORS AND AWARDS
Army Commendation Medal (x3), Navy Commendation Medal, Army Achievement Medal (x5), NATO medal, Army Good Conduct Medal (x6)
VOLUNTEER WORK & COMMUNITY INVOLEMENT
USA football, Volunteer Coach, Fort Bragg, NC, 2017, Present, Volunteer Coach for youth football team. USA football certified coach., (2013-2016) Volunteered an average of 100 hours per season as a football, baseball & basketball coach at Fort Bragg, NC Child and Youth Service (CYS), which requires an extensive background check.
U.S. Citizenship
Yes
Special Hiring Authority
Veteran’s Preference: 10 Point and VEOA. >50% Disability
Federal Experience
Retired US Army since 2017 after 23 years of Honorable Service.
Timeline
Restaurant Manager
Wendy’s Corporation
2023.01 - Current
General Manager
Wendy’s Corporation
2022.07 - 2022.12
Supervisor/Floor Manager for Food Service Operations
Cheyenne Mountain Re-Entry Center
2018.02 - 2020.03
Master Resilience Trainer
HHC 264TH CSSB
2015.07 - 2016.10
CBRN NCO
264th Combat Sustainment Support Battalions
2014.08 - 2015.07
Alternate Contracting Officer Representative (ACOR)
Fort Bragg, NC
2014.01 - 2016.07
Food Operations Manager
SSG HHC 264TH CSSB
2012.06 - 2017.01
Battalion AIR NCO
4TH Engineers Battalion Combat Engineer
2009.02 - 2010.02
Trainee
4TH Engineers Battalion Combat Engineer
2008.01 - 2008.03
Bachelor degree - Government Contracting/ Administration
American Military University