Candice Campbell
Lawton,OK
Summary
Dynamic and results-driven professional with extensive experience in case management and patient care at Entrusted Hearts by Baptist Village. Proven expertise in medication administration and effective communication, consistently enhancing service delivery and member satisfaction. Skilled in maintaining confidentiality and managing billing processes, ensuring compliance and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Advantage Case Manager
Entrusted Hearts by Baptist Village
02.2021 - Current
- Identified member needs, goals, and abilities to tailor services effectively.
- Prepared and submitted comprehensive service plans for each member.
- Implemented certified Advantage service plans to enhance service delivery.
- Monitored service delivery to ensure quality and compliance with standards.
- Educated and oriented members regarding available services and resources.
- Modified services based on individual member needs for optimal support.
- Ensured confidentiality in accordance with all relevant laws and regulations.
- Justified expenditures while monitoring costs to maintain budget integrity.
Back Up Case Management Supervisor
All Ways Caring HomeCare
10.2023 - 02.2024
- Coordinated and oversaw all Consumer Services provided by Clinical and Case Management staff.
- Maintained a minimum of five active Case Management cases for effective service delivery.
- Assisted Case Managers with assessment, planning, implementation, and evaluation of Member and Family/Caregiver care.
- Provided guidance to Case Managers to enhance Home Care Services continuously.
- Ensured proper maintenance of clinical records in compliance with agency policies and regulations.
- Oversaw performance appraisals of direct reports, fostering professional growth and development.
- Developed and implemented agency policies and procedures to ensure operational efficiency.
- Monitored operational indicators to detect census changes affecting staffing and revenue.
Licensed Practical Nurse
Veteran Affairs
Fort Sill, OK
04.2019 - 01.2021
- Triaged patients by phone and provided general assistance for basic and advanced needs
- Documented patient intake information, including medical histories, current symptoms and vitals such as height and weight
- Answered patient and family questions to educate on optimal treatment procedures
- Researched and studied client diagnoses to identify care needs, effectively contributed to nursing plan developments and facilitated patient education
Licensed Practical Nurse/Care Coordinator
Comanche County Memorial Hospital
Lawton, OK
12.2017 - 02.2019
- Supervised certified nurse assistants
- Assisted with training
- Assisted with hiring and onboarding processes
- Administered medications and therapies in accordance with physicians orders
- Counseled clients, patients and families and provided emotional and psycho-social support
- Served as a member of the health care team with an assigned complex patient load, performing wide ranges of diagnostic support
- Administered patient care to [Gero psych] patients by initiating preventative and rehabilitative interventions, assisting patients with activities of daily living (ADL), positioning, mobilization and personal hygiene support
- Researched and studied client diagnoses to identify care needs, effectively contributed to nursing plan developments and facilitated patient education
- Documented patient intake information, including medical histories, current symptoms and vitals such as height and weight
- Put in prior authorization for all medicaid patient for inpatient stay
Patient Service Rep/ ER Registrar
Southwestern Medical Center
Lawton, OK
05.2012 - 06.2016
- Carefully reviewed medical records for accuracy and completion as required by insurance companies
- Wrote clear and detailed clinical phone messages for physicians
- Acquired insurance authorizations for procedures and tests ordered by the attending physician
- Accurately entered procedure codes, diagnosis codes and patient information into billing software
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
- Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature
Mental Health Tech II
Southwestern Behavioral Health Center
Lawton, OK
12.2008 - 05.2012
- Completed registration quickly and cordially for all new patients
- Monitored shared email in-boxes and ensured inquiries were addressed
- Charted on patients daily, helped patients with all day to day care
- Did EKG's on all new patients, Performed rehab groups and charted them accordingly
- CAPE, CPR, First Aid Certified, Maintained security for 20 plus patients
Rehabilitation Training Specialist
Community access
Lawton, OK
09.2004 - 09.2006
- Teaches a variety of skills in natural settings and monitors consumer(s) growth and development in these areas
- Participates in the interdisciplinary team process and provides other team members with pertinent information and data
- Attends a variety of applicable training(s), in-services and meetings designed to enhance my knowledge and broaden my scope of understanding of each consumer(s) needs
- Abides by all policies and procedures established by CAI/DHS-DDSD and maintains a level of professionalism reflective of CAI's values and mission at all times in the performance of his/her job duties
- Assistance is based on actions, which enable and encourage independent effort (Direct assistance includes but is not limited to: Bathing, toileting, household chores, meal preparation, medication administration, Doctor Appointments
Education
Associate of Applied Science - Occupational Studies in Practical Nursing
Platt College
Lawton, OKSkills
- Medication administration
- CPT and HCPCS coding
- Electronic medical record software
- Effective communication
- Patient care and support
- Confidentiality maintenance
- Billing and insurance management
- First aid and CPR certification
- Case management
Certification
- First Aid Certification
- LPN
- CPR Certification
Accomplishments
- Daisy Award
Timeline
Back Up Case Management Supervisor
All Ways Caring HomeCare
10.2023 - 02.2024
Advantage Case Manager
Entrusted Hearts by Baptist Village
02.2021 - Current
Licensed Practical Nurse
Veteran Affairs
04.2019 - 01.2021
Licensed Practical Nurse/Care Coordinator
Comanche County Memorial Hospital
12.2017 - 02.2019
Patient Service Rep/ ER Registrar
Southwestern Medical Center
05.2012 - 06.2016
Mental Health Tech II
Southwestern Behavioral Health Center
12.2008 - 05.2012
Rehabilitation Training Specialist
Community access
09.2004 - 09.2006
Associate of Applied Science - Occupational Studies in Practical Nursing
Platt College
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