Candice Carr
Des Moines
Summary
Detail-oriented and reliable professional with a proven track record of managing multiple priorities while maintaining a positive attitude. Demonstrates a strong commitment to team success by embracing additional responsibilities and challenges. Known for fostering collaborative environments that enhance productivity and drive results. Eager to contribute skills and dedication to achieve organizational objectives.
Overview
10
10
years of professional experience
Work History
Management Assistant
Enterprise Rent-A-Car
Des Moines, IA
03.2025 - Current
- Coordinated daily scheduling and task assignments to optimize team productivity and service delivery outcomes.
- Developed and maintained comprehensive filing systems to streamline document retrieval and improve information accessibility.
- Facilitated cross-departmental communication by organizing regular meetings, enhancing collaboration on key projects.
- Managed inventory tracking processes, ensuring accurate records of supplies for improved operational support.
- Monitored customer interactions to identify trends, informing strategic adjustments to enhance service quality.
Assistant Store Manager
CubeSmart
Des Moines, IA
02.2022 - 03.2025
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Logged operational documents, store-to-store transfers, and shipment receipts as outlined in company policy.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Customer Service Representative
Athene
West Des Moines, IA
04.2020 - 01.2022
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
Associate Retail Representative
Wells Fargo
West Des Moines, IA
08.2016 - 03.2020
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Science - Management
University of Phoenix
Tempe, AZ11-2024
Skills
- Records Management
- Customer service leadership
- Problem-Solving
- Relationship management
- Customer relationship management
- Store operations management
- Team Management
- Attention to Detail
- Records Maintenance
- Customer experience
- Process Improvements
- Mentoring and Coaching
Timeline
Management Assistant
Enterprise Rent-A-Car
03.2025 - Current
Assistant Store Manager
CubeSmart
02.2022 - 03.2025
Customer Service Representative
Athene
04.2020 - 01.2022
Associate Retail Representative
Wells Fargo
08.2016 - 03.2020
Bachelor of Science - Management
University of Phoenix