Candice Cole
Monroe,NC
Summary
Client Services Support Administrator / Project Coordinator Profile Skilled and dynamic administrative professional, building and maintaining strong partnerships with both internal and external partners to prompt and accurate delivery of high-quality customer services. Adapt to serving as liaison to clients, documenting client requests, addressing urgent/emerging needs, and managing confidential materials. Skilled at leveraging outstanding organizational skills to improve reporting accuracy and directing multiple concurrently running projects. Collaborating with peers, managers, and clients to resolve issues quickly. Recognized for consistently exceeding expectations in team-driven and self-guided roles.
Overview
7
7
years of professional experience
Work History
Program Coordinator
The Association of Regulatory Boards of Optometry (ARBO)
2013.01 - 2018.12
- Honored by Executive Director for consistently and accurately entering and updating 500K+ records each year
- Play key role in managing the growth of OE Tracker database, adding 125K new records year over year
- Credited for taking full responsibility for all data entry processes, accurately entering data and resolving issues
- Provide high-level program administration and data management practices for this leading Optometry Education Administration firm
- Serve as point of contact in maintaining/updating client account information in the OE Tracker database
- Work closely with State, Province Member Boards, and Continuing Education Providers (COPE) in updating Continuing Education requirements and regulations
- Develop and maintain Excel spreadsheets to track client contact and demographic information
- Train peers and new employees COPE regulations and data management processes
- Maintain and develop database reports regarding Licensees Renewals for Member Board Executive Directors
- Serve as member of Member Board Executive Director Committee (MBE Committee), recording meeting notes
- Coordinated ARBOs first International Ontario CE Renewal audit reports for Ontario licensing body
- Originated and initiated process that allows Optometrists to upload CE Certificates using ARBO website portal
- Hired to a full time position following successful tenure as temp employee contracted by Talent Bridge to ARBO
Administrative Assistant
Regent Homes / Builder Services Inc.
2012.01 - 2013.12
- Managed all administrative functions with emphasis on contract management, ensuring and verifying accuracy, processing contracts, and acquiring necessary signatures; distributed and archived contracts
- Processed change orders and addendums
- Interacted with customers and referred to appropriate individuals or provide information
- Managed transactions
- Updated and distributed inventory reports; liaised between sales team and sales manager; informed sales manager of reporting errors
- Prepared spreadsheets
- Partnered with closing coordinator to develop and produce warranty manuals for clients, to be delivered upon closing, outlining what is covered under warranty and home maintenance
- Contributed to smooth teamwork and workflow, ensuring seamless operations
- Demonstrated professional, business-oriented attitude and commitment to excellence
Education
Associate of Arts Degree -
Central Piedmont Community College
Charlotte, NC05.2023
B.A. - Speech Language Pathology
Columbia College
Columbia12.2025
Skills
- Group and Individual Instruction
- Speech-Language Pathology
- Progress Reporting
- Mobility Support
Affiliations
Student Advisory Council of the South Carolina Speech and Hearing Association, Vice-Chair
Professional Development
PRAXIS CORE Reading, 198
Timeline
Program Coordinator
The Association of Regulatory Boards of Optometry (ARBO)
2013.01 - 2018.12
Administrative Assistant
Regent Homes / Builder Services Inc.
2012.01 - 2013.12
Associate of Arts Degree -
Central Piedmont Community College
B.A. - Speech Language Pathology
Columbia College
Similar Profiles
SHALI BAZIUKSHALI BAZIUK
Vice President at Alberta School Boards AssociationVice President at Alberta School Boards Association
Winona WickhamWinona Wickham
Human Resources Generalist at Texas Association of School Boards, Inc. (TASB)Human Resources Generalist at Texas Association of School Boards, Inc. (TASB)
Jon RouteryJon Routery
Small Business Owner at JR BoardsSmall Business Owner at JR Boards