Candice Corales
Cleburne,Tx
Summary
Experienced with operational oversight, including process improvement and team leadership. Utilizes strategic planning to streamline operations and boost productivity. Track record of fostering team collaboration and maintaining high standards of performance.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Itcon Services
04.2024 - 10.2025
- Oversaw daily operations, ensuring compliance with safety standards and company policies.
- Developed and implemented process improvements, enhancing operational efficiency and team productivity.
- Conducted performance evaluations, providing constructive feedback to enhance employee development.
- Trained and mentored new staff, fostering a collaborative work environment.
Payment Escalations
Walmart Contact Center
01.2021 - 05.2024
- Managed collections processes, ensuring timely follow-up on overdue accounts.
- Developed strategies to reduce outstanding debt and improve recovery rates.
- Maintained comprehensive documentation of account status and collection activities for reporting purposes.
- Provided excellent customer service while resolving disputes, addressing concerns, and finding win-win solutions for both parties involved.
Appointment Coordinator
Circle L Solar
Ft Worth, Texas
12.2019 - 06.2021
- Coordinated daily appointment schedules to optimize office workflow and enhance patient experience.
- Trained new staff on appointment management protocols and software usage for improved efficiency.
- Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
Claims Specialist
Aegis Health Group
Irving, TX
09.2018 - 11.2019
- Conducted detailed reviews of claims to ensure compliance with policies and regulations.
- Analyzed claim data to identify discrepancies and prevent potential fraud.
- Collaborated with healthcare providers to gather necessary documentation for claim approval.
- Facilitated prior authorization requests, ensuring compliance with insurance guidelines and protocols.
Education
High School Diploma -
Eastern Hills High School
Fort Worth, TXSkills
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Verbal and Written Communication
- POS Systems and Ordering Platforms
- Collections
- Billing Dispute Resolution
- Cross-Functional Team Collaboration
Timeline
Operations Supervisor
Itcon Services
04.2024 - 10.2025
Payment Escalations
Walmart Contact Center
01.2021 - 05.2024
Appointment Coordinator
Circle L Solar
12.2019 - 06.2021
Claims Specialist
Aegis Health Group
09.2018 - 11.2019
High School Diploma -
Eastern Hills High School