Katelyn Davies
640 E 100 S Spanish Fork,UT
Summary
Dedicated customer service professional with 6+ years of experience in fast‑paced, customer‑focused environments. Known for clear communication and reliability, supporting team goals while handling multiple priorities with a positive attitude. Quick to adapt, bringing analytical thinking and coordination skills that help improve processes and support operations. Committed to delivering a great customer experience and strengthening the team.
Overview
11
11
years of professional experience
Work History
Install Scheduling Professional
Vivint Smart Home
Provo, Utah
12.2019 - Current
- Complete 40–60 customer confirmation calls per day, ensuring all appointment details are accurate before technician visits.
- Communicate clearly with customers and resolve questions before appointments.
- Provide steady, positive customer service and handle concerns calmly.
- Support teammates by sharing updates, clarifying expectations, and helping meet department goals.
- Consistently meet or exceed daily performance goals set by leadership.
- Help maintain team consistency by keeping organized notes and communicating changes quickly.
- Use critical thinking to break down problems, evaluate solutions, and make decisions.
- Complete high‑volume confirmation calls to verify key information and prevent service issues.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Waitress/ Delivery Driver
Lucky 5
Spanish Fork, Utah
06.2017 - 03.2019
- Delivered friendly service in a fast‑paced environment, serving dozens of customers per shift.
- Handled cash transactions with accuracy and restocked supplies as needed.
- Helped resolve heated situations with calm communication.
- Delivered exceptional customer service in a fast-paced environment.
- Managed multiple tables efficiently, ensuring accurate order processing.
Seasonal Temp
Young Living
Mona, Utah
06.2015 - 06.2017
- Supported farm and event operations for large‑scale public events.
- Guided visitors, helped with activities, and worked in food service.
- Restocked items and kept work areas organized.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Spanish Fork High School
Spanish Fork, Utah01-2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Conflict resolution
- Customer service
- Scheduling and coordination
- Accurate record‑keeping
- Organization and time management
- Critical thinking
LANGUAGES
English
Timeline
Install Scheduling Professional
Vivint Smart Home
12.2019 - Current
Waitress/ Delivery Driver
Lucky 5
06.2017 - 03.2019
Seasonal Temp
Young Living
06.2015 - 06.2017
High School Diploma -
Spanish Fork High School