Katelyn Davies
640 E 100 S Spanish Fork,UT
Summary
Dedicated customer service professional with 6+ years of experience in high volume, customer focused environments. Known for clear communication and reliability, supporting team goals while handling multiple priorities with a positive attitude. Quick to adapt, bringing analytical thinking and coordination skills that help improve processes and support operations. Committed to delivering a great customer experience and strengthening the team.
Overview
11
11
years of professional experience
Work History
Install Scheduling Professional
Vivint Home Security
Provo, UT
03.2021 - Current
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Support teammates by sharing updates, clarifying expectations and helping meet department goals
- Provide steady, positive customer service and handle concerns calmly.
- Communicate clearly with customers and resolve questions before appointments.
- Use critical thinking to break down problems, evaluate solutions, and make decisions.
Sales Confirmations Representative
Vivint Home Security
Provo, UT
12.2019 - 03.2021
- Complete 80-100 customer confirmation calls per day, ensuring all appointment details are accurate before technician visits.
- Communicate clearly with customers and resolve questions before appointments.
- Consistently met or exceed daily performance goals set by leadership.
- Complete high volume confirmation calls to verify key information and prevent service issues.
- Organized and detail-oriented with a strong work ethic.
- Helped train new hires to help management over the team.
- Learned management type work to help team run more efficiently when managers were unavailable.
- Would step in when one of my teammates needed assisting with deescalating a situation.
- Would assign work out to my teammates when our manager was able to do so.
Waitress and Delivery Driver
Lucky 5
Spanish Fork, UT
06.2016 - 03.2021
- Delivered friendly service in a fast paced environment, serving dozens of customers per shift.
- Handled cash transactions with accuracy and restocked supplies as needed.
- Helped resolve heated situations with calm communication.
- Managed multiple tables efficiently, ensuring accurate order
processing. - Put together orders and delivered food in a timely manner
Seasonal Temp
Young Living
Mona, UT
06.2015 - 06.2016
- Supported farm and event operations for large scale public events.
- Guided visitors, helped with activities, and worked in food service.
- Restocked items and kept work areas organized.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team
environment. - Assisted with day-to-day operations, working efficiently and
productively with all team members.
Education
High School Diploma -
Spanish Fork High School
Spanish Fork, UT12-2018
Skills
Friendly, positive attitude
Teamwork and collaboration
Problem-solving
Attention to detail
Multitasking
Conflict resolution
Customer service
Scheduling and coordination
Accurate recordkeeping
Organization and time management
Critical thinking
Timeline
Install Scheduling Professional
Vivint Home Security
03.2021 - Current
Sales Confirmations Representative
Vivint Home Security
12.2019 - 03.2021
Waitress and Delivery Driver
Lucky 5
06.2016 - 03.2021
Seasonal Temp
Young Living
06.2015 - 06.2016
High School Diploma -
Spanish Fork High School