CANDICE DORTCH
Chicago,IL
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
11
11
years of professional experience
Work History
Caregiver
Serinity homecare
Chicago, Illinois
07.2024 - Current
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
Assistant Manager
Circkle K
Aurora, IL
09.2022 - 07.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
Cashier
Family Dollars
Hammond, IN
10.2016 - 05.2017
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Calculate total payments received during a time period, and reconcile this with total sales
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
- Compute and record totals of transactions
Insurance Agent
United Insurance
Hillside, IL
09.2015 - 11.2016
- Sell various types of insurance policies to individuals on behalf of insurance company, including fire, life, property, medical
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person to be insured, and to discuss any existing coverage
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms
- Customize insurance programs to suit individual customers, often covering a variety of risks
- Calculate premiums and establish payment method
- Monitor insurance claims to ensure they are settled equitably for both the client and the insurer
- Perform administrative tasks, such as maintaining records and handling policies
HR/Receptionist
Aperion Rivercrossing Rehabilitation
Galesburg, IL
01.2016 - 10.2016
- Check completed work for spelling, grammar, punctuation, and format
- Perform other clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes
- Gather, register, and arrange the material to be typed, following instructions
- Type correspondence, reports, text and other written material from rough drafts, corrected copies, voice recordings, dictation or previous versions, using a computer, word processor, or typewriter
- File and store completed documents on computer hard drive or disk, and/or maintain a computer filing system to store, retrieve, update and delete documents
- Keep records of work performed
- Electronically sort and compile text and numerical data, retrieving, updating, and merging documents as required
- Operate and resupply printers and computers, changing print wheels or fluid cartridges, adding paper, and loading blank tapes, cards, or disks into equipment
- Use data entry devices, such as optical scanners, to input data into computers for revision or editing
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
- Complete forms in accordance with company procedures
- Learn to operate new office technologies as they are developed and implemented
- Order and dispense supplies
- Collect and disburse funds from cash accounts, and keep records of collections and disbursements
- Prepare and mail checks
- Provide training and orientation to new staff
- Schedule and confirm appointments for clients, customers, or supervisors
- Keep informed about changes in tax and deduction laws that apply to the payroll process
- Conduct verifications of employment
- Complete timesheets showing employees' arrival and departure times
- Prepare and balance period-end reports, and reconcile issued payrolls to bank statements
- Keep track of leave time, such as vacation, personal, and sick leave, for employees
- Process paperwork for new employees and enter employee information into the payroll system
- Compute wages and deductions, and enter data into computers
- Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records
- Modify or improve filing systems or implement new filing systems
- Answer questions about records or files
Dsp
DD Homes
Galesburg, IL
11.2014 - 03.2015
- Administer bedside or personal care, such as ambulation or personal hygiene assistance
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles
- Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle
- Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care
- Provide clients with communication assistance, typing their correspondence or obtaining information for them
Stocker
Salvation Army
Galesburg, IL
03.2014 - 08.2014
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Pack customer purchases in bags or cartons
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Receive, open, unpack and issue sales floor merchandise
- Clean display cases, shelves, and aisles
- Compare merchandise invoices to items actually received to ensure that shipments are correct
- Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials
- Tamp, attach, or change price tags on merchandise, referring to price list
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
driver
Uber
- Pick up drop off
- Navigate
- People skills
- Money handling
- Scheduling
Education
High School Diploma -
CCA ACADEMY
Chicago, ILCARL SANDBURG COLLEGE
Galesburg, ILSkills
- Identification verification
- Relationship building and management
- Shift work experience
- Staff management
- Visitor tracking
Timeline
Caregiver
Serinity homecare
07.2024 - Current
Assistant Manager
Circkle K
09.2022 - 07.2024
Cashier
Family Dollars
10.2016 - 05.2017
HR/Receptionist
Aperion Rivercrossing Rehabilitation
01.2016 - 10.2016
Insurance Agent
United Insurance
09.2015 - 11.2016
Dsp
DD Homes
11.2014 - 03.2015
Stocker
Salvation Army
03.2014 - 08.2014
driver
Uber
High School Diploma -
CCA ACADEMY
CARL SANDBURG COLLEGE