Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Groups
References
Timeline
Generic

Candice Dunn

Branch,AR

Summary

Accomplished professional with extensive experience in customer service and educational support roles. Proven ability to exceed sales targets and enhance operational processes through strategic problem-solving. Proficient in productivity tools, fostering effective collaboration and communication within teams.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Paraprofessional

Charleston Elementary School
Charleston, AR
08.2019 - Current
  • Educated over 350 students on computer usage and typing functions across 16 Keyboarding classes.
  • Organized and maintained comprehensive information for 16 Keyboarding classes.
  • Assisted in substituting for teachers in Pre K to 4th grade, ensuring continuity of education.
  • Implemented additional curriculum components, including email writing and paragraph formatting.
  • Applied positive reinforcement to redirect negative behaviors.
  • Monitored computer usage and assisted students with hardware and software issues.
  • Supported students throughout academic instruction and assignments.
  • Provided guidance to students in the classroom setting.

Customer Service Representative

Alorica
Omaha, NE
09.2011 - 07.2019
  • Delivered knowledgeable support for multiple products, resolving customer inquiries efficiently.
  • Assisted customers with purchases, returns, and general inquiries to improve satisfaction.
  • Scheduled work hours independently to optimize productivity and service availability.
  • Maintained professionalism during all customer interactions to foster positive experiences.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Consistently exceeded job expectations by providing exceptional customer assistance.
  • Participated in supervisor-monitored calls to uphold quality standards in service delivery.

Manager at AT&T

Burgess Communications-AT&T
Greenwood, AR
06.2005 - 04.2011
  • Optimized operational efficiency by mastering P.O.S. software.
  • Recruited, hired, and trained employees on customer needs and P.O.S. functionalities.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Delivered exceptional customer service, resulting in a loyal client base.
  • Managed inventory processes to ensure precise tracking of stock movements.
  • Consistently exceeded sales quotas through strategic initiatives.
  • Resolved customer issues swiftly to maintain high satisfaction levels.
  • Led a team of XX employees, prioritizing productivity and service excellence.
  • Conducted performance evaluations, providing feedback for continuous improvement.

Education

Bachelor's degree - Business

UA Fort Smith; UAFS
Fort Smith, AR
05.2005

Skills

  • Customer service and support
  • Organizational skills
  • Classroom management
  • Time management
  • Problem solving
  • Effective communication
  • Professionalism
  • Relationship building
  • Self-motivation
  • Google Docs proficiency
  • Microsoft Word expertise

Certification

CPR and First Aid Education, 05/01/21, Present

Personal Information

Work Permit: Authorized to work in the US for any employer

Groups

Branch City Council, 05/01/23, Present, Discuss and vote on various issues that deal with the city of Branch, AR, Ordinances, City Budgets, Residential/Commercial zones, Infrastructure, Water Department

References

References available upon request.

Timeline

Paraprofessional

Charleston Elementary School
08.2019 - Current

Customer Service Representative

Alorica
09.2011 - 07.2019

Manager at AT&T

Burgess Communications-AT&T
06.2005 - 04.2011

Bachelor's degree - Business

UA Fort Smith; UAFS

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