CANDICE FLOWERS

• Prepared interesting and innovative visual displays to grab customer interest and promote sales.
• Updated pricing and signage to complete product displays and educate customers.
• Answered customer questions regarding merchandise, location information, and pricing.
• Established strong vendor relationships to maintain and support business.
• Verified products appeared at correct locations in proper quantities.

Ensured that my vehicle was always clean and presented myself in a professional manner.

• Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
• Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
• Checked condition of vehicle's tires, brakes and safety equipment to maintain all systems in working order.
• Answered, scheduled and responded to reservation calls at specific times and locations.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.

• Established and maintained clean and comfortable environments in homes and office buildings by vacuuming, cleaning windows, baseboards, hardwood floors, and dusting.
• Engaged positively with residents while cleaning apartments and common areas.
• Disinfected bathrooms and removed mold from shower stalls and bathtubs with all natural cleaning products.
• Maintained a tight schedule to ensure the customer when we would be there and how long it would take.
• Accepted accountability for all assigned keys and access cards.

• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Increased sales from $750.00 a day to $2,500.00 a day by driving operational efficiencies and building excellent customer rapport.

• Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
• Developed maintenance reports to assess program success and inform operational decisions.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Procured pricing information from various vendors to support cost-effective purchasing.
• Sourced outside contractors for special projects and oversaw bidding and selection processes.
• Examined alarm systems and monitors to meet carbon monoxide and fire standards and safeguard personnel.
• Ordered all parts, supplies and tools to maintain inventory.

Drafted professional memos, letters and marketing copy to support business objectives and growth.

• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression.

• Worked under strict deadlines and responded to service requests and emergency call-outs.
• Improved service quality and increased sales by developing a strong knowledge of the company's products and services.
• Effectively communicated with team members to maintain clearly defined expectations.
• Salesperson for local businesses in my territory.
• Quality control, inventory, and resolving by complaints and/or problems.

• Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
• Followed through with client requests to resolve problems.
• Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
• Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
• Researched and observed emerging markets and market shifts, taking advantage of opportunities by identifying potential leads and new markets.