Candice Ford
Winchester,VA
Summary
Entrepreneurial salon owner with a proven track record in customer service, team management, and business development. I have exceptional organizational, and time management skills. Seeking to expand my current skills into a new career opportunity to help enhance my personal development.
Overview
16
16
years of professional experience
Work History
Insurance Agent
Allstate
- Built strong relationships with clients through consistent communication and excellent customer service.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Order Management Specialist
Fords Family Farm
01.2024 - Current
- Reviewed orders for accuracy, errors, and omissions to minimize incorrect shipments.
- Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
- Improved inventory management through accurate tracking of product availability and timely order fulfillment.
Salon Owner/Operator
Self
04.2017 - Current
- works with a diverse clientele, fostering a welcoming atmosphere for customers of all backgrounds and ages.
- Conducted thorough consultations to address client needs promptly and effectively
- Implemented strategies that resulted in increased sales and customer retention
- Develop and implement marketing strategies to attract new clients and increase revenue
- Hire and train skilled salon professionals to ensure high-quality service delivery and customer satisfaction
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
Product/Sales/Marketing
Ratner Companies L.C
09.2008 - 04.2017
- Managed inventory, conducted marketing campaigns, and contributed to retail sales growth
- Assisted in salon operations, ensuring smooth customer experiences.
- Played an instrumental role in mentoring junior staff members—elevating their skill sets and fostering a culture of teamwork and shared knowledge.
Education
Northern Virginia Community College
Annandale, VACertification in Nutrition -
Wells College Global
High School Diploma -
Paul Mitchell The School
Tysons Corner, VA09.2010
General Education -
Stone Bridge High School
Ashburn, VA06.2008
Skills
- Exceptional communication
- Customer service expertise
- Data entry skills
- Strong Organizational skills
- Decision Making Aptitude
- Deadline Management
- Cross-Functional Teamwork
- Critical Thinking
Accomplishments
- Became one of the top three best salons in Loudon County in my first year of being open.
- I was able to study and obtain my license in Virginia Life Insurance within two weeks.
- Started a Homestead business with my husband in less than a year.
Timeline
Order Management Specialist
Fords Family Farm
01.2024 - Current
Salon Owner/Operator
Self
04.2017 - Current
Product/Sales/Marketing
Ratner Companies L.C
09.2008 - 04.2017
Insurance Agent
Allstate
Northern Virginia Community College
Certification in Nutrition -
Wells College Global
High School Diploma -
Paul Mitchell The School
General Education -
Stone Bridge High School