Alexis Croft
Lakeland
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Insurance Agent
GEICO
Lakeland
06.2025 - Current
- Assisted clients in selecting appropriate insurance policies and coverage options.
- Managed customer inquiries and provided timely responses to policy questions.
- Reviewed and processed insurance applications for accuracy and completeness.
- Educated clients on policy terms and conditions to enhance understanding.
- Participated in training sessions to improve product knowledge and sales techniques.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
- Provided customers with information regarding plan features, pricing, and availability.
- Maintained accurate records of all insurance transactions using computer software systems.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Sales Representative
American Freight Furniture and Mattress
02.2024 - 12.2024
- discover products to suit customer’s needs
- recommend range of products that coincide with customer's needs
- provide customers with protection plan information
- provide information on financing options
- cash out customers
- handle cash cards and checks
- supply customers with highlighted receipts
- input customer information in delivery software
- answer in store questions & customer call questions
Esthetician
Blue Door Spa & Salon
02.2023 - 07.2023
- facials
- waxing - brows , face , legs, etc.
- cleaning & sanitizing of individually used rooms
- generalized cleaning duties & laundry
- customer history notation for proper care & caution concerning procedures
- microdermabrasion
Shift Manager
Oath Pizza
10.2019 - 12.2020
- customer service
- food service
- close follow of covid guidelines
- registers/closing till
- cleaning, filling, restocking of main food line & fridges
- cleaning of all areas of establishment
- run a shift & delegate tasks
- opening/closing store
- daily inventory for store
- daily use of computers for inventory, deposit ledgers, and sales tracking
Shift Supervisor
Starbucks
10.2017 - 10.2018
- coffee knowledge to aide customer decision based on likes
- pre-close preparation: sweeping, mopping, dishes, bathrooms, trash, re-stocking.
- close preparation: inventory, food pull to thaw, pastry case dismantle, expresso machine clean, re-stocking, till/drawer count, deposits, change orders.
- run shift based on partners available during time of day: positions, breaks, duties.
- cash register
- drink making & customer connection.
Senior Guest Advisor
GameStop
- provide knowledge of upcoming and present promotions
- packing online orders
- titles on hand
- receiving inventory
- provide knowledge of upcoming releases for pre-orders
- assist with holiday floor sets
- cash register
- organization of floor and workplacre for close
- knowledgeable on games and consoles to best suit customer questions for purchases
- close registers
- count safe
Education
High School Diploma -
Hollidaysburg Area Highschool
Hollidaysburg, PAUndeclared
Temple University
Philadelphia, PACinema
Point Park University
Pittsburgh, PASkills
- Guest relations
- Display building
- Exceptional communication
- Promotions implementation
- Verbal and written communication
- Group supervision
- Cleaning and sanitizing
- Attention to detail
- Time management abilities
- Excellent communication
- Multitasking
- Task prioritization
- Self motivation
- Time management
- Problem-solving abilities
- Organizational skills
- Teamwork
- Conflict resolution
- Product knowledge
- Cash handling
- Auto insurance
- Professionalism and ethics
- Customer service
Certification
Facial Specialist & Lash Technician, Certification & License
Timeline
Insurance Agent
GEICO
06.2025 - Current
Sales Representative
American Freight Furniture and Mattress
02.2024 - 12.2024
Esthetician
Blue Door Spa & Salon
02.2023 - 07.2023
Shift Manager
Oath Pizza
10.2019 - 12.2020
Shift Supervisor
Starbucks
10.2017 - 10.2018
Senior Guest Advisor
GameStop
High School Diploma -
Hollidaysburg Area Highschool
Undeclared
Temple University
Cinema
Point Park University