- Volunteering for community initiatives to give back to local communities and make a positive impact
- Backpacking and Hiking
- Enjoy participating in yoga and meditation for overall physical and mental well-being
- Horseback Riding
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Volunteering
- Road Trips
- Participating in fundraising events to support local charities, schools, or community projects
- Outdoor Recreation
- Watching Movies and TV Shows
- Music
- I enjoy helping others and giving back to the community
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- DIY and Home Improvement
- Gardening
- Documenting and sharing travel experiences
- Enjoy hobbies that combine physical activity with outdoor exploration
- Yoga
- Animal Care
- Kayaking
- Reading
- Mindfulness Practices
- Camping
- Volunteering with youth sports programs as an archery coach
Desirae Huff
Liberty,KY
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence while building trust, loyalty and a positive environment. Extremely outgoing, yet professional.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Insurance Agent
Starlight Financial
01.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Volunteer Event Coordinator
Supporting Heroes, Inc
01.2014 - Current
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Dental Office Manager
The Dentist Office, PSC
04.2002 - 03.2025
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Scheduled appointments and worked closely with all patients to ensure their comfort and understanding of procedures.
- Scheduled all specialty referrals.
Education
Associate of Applied Science - Computer Aided Drafting/Architectural Drafting
Big Sandy Community And Technical College
Hagerhill, KY12-2001
No Degree - Psychology
Pikeville College
Pikeville, KY05-1999
High School Diploma -
Pikeville High School
Pikeville, KY06-1997
Skills
- Customer service
- Professionalism and ethics
- Quotes and sales
- Client relations
- Client needs analysis
- Client retention
- Customer follow-up
- Event planning
- Scheduling
- Guest relations
- Team mentorship
- Client relationship development
Accomplishments
- Added, renewed and grew fundraising and donation contributions.
- Planned, and managed several events.
- Raised awareness for Supporting Heroes, Inc through meetings and events with first responders.
- Supervised team of five staff members.
- Helped build a business reputation based on customer service, and personal relations.
- Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.
Certification
- Medicare Certification – Various Providers.
- Life and Health Insurance License - Kentucky Department of Insurance.
- Licensed Insurance Agent/Broker - Kentucky and Tennesse Department of Insurance.
- First Aid Certification
- Kentucky Driver's License
- Radiation Health and Safety Certification (RHS) - Dental Assisting National Board (DANB).
- Coronal Polishing Certificate - Kentucky Department of Health or Kentucky Dental Association.
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
Interests
Work Preference
Work Location
RemoteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You are never too old to be what you might have been.
George Eliot
Timeline
Insurance Agent
Starlight Financial
01.2024 - Current
Volunteer Event Coordinator
Supporting Heroes, Inc
01.2014 - Current
Dental Office Manager
The Dentist Office, PSC
04.2002 - 03.2025
Associate of Applied Science - Computer Aided Drafting/Architectural Drafting
Big Sandy Community And Technical College
No Degree - Psychology
Pikeville College
High School Diploma -
Pikeville High School
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