John Lam
Coral Springs FL, 33065
Summary
Results-driven professional with extensive experience in relationship management and team supervision. Skilled in identifying client needs and streamlining processes to improve service delivery and client education.
Overview
11
11
years of professional experience
Work History
Insurance Agent
Senior Life Insurance Company
Coral Springs, FL
09.2025 - 12.2026
- Conducted thorough needs assessments to identify suitable insurance products for clients.
- Developed and maintained strong relationships with clients through effective communication and follow-up strategies.
- Utilized CRM software to track client interactions and streamline policy management processes.
- Educated clients on policy details, benefits, and coverage options to enhance understanding and satisfaction.
Restaurant Waiter
Max's Grille
Boca Raton, FL
10.2019 - 01.2021
- Provided exceptional customer service, ensuring a welcoming dining atmosphere.
- Assisted in menu knowledge, guiding guests through dining options and specials.
- Processed orders efficiently using point-of-sale systems, minimizing wait times.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Head Waiter
Japango
Boca Raton, FL
07.2015 - 10.2019
- Trained and mentored junior staff in menu knowledge and customer service techniques.
- Supervised dining room operations, ensuring exceptional service standards and guest satisfaction.
- Coordinated with kitchen staff to streamline order delivery and enhance workflow efficiency.
- Resolved customer complaints swiftly, enhancing overall dining experiences and loyalty.
- Organized special events and private parties, ensuring seamless execution from planning to service.
- Trained staff members on use of POS system.
Education
High School Diploma -
West Boca Raton Community High School
Boca Raton, FL03-2010
Skills
- Customer service
- Guest relations management
- High volume dining
- Menu memorization
- Dining area maintenance
- Team supervision
- Relationship management
- Complaint handling
- Guest relations
Timeline
Insurance Agent
Senior Life Insurance Company
09.2025 - 12.2026
Restaurant Waiter
Max's Grille
10.2019 - 01.2021
Head Waiter
Japango
07.2015 - 10.2019
High School Diploma -
West Boca Raton Community High School