NATACIA BRYAN
11646 NW 23RD CT ,FL
Summary
Driven professional with a proven track record at marksman security corp. , where I excelled in fast-paced environments through exceptional problem-solving and customer service skills. Known for a positive attitude and ability to quickly adapt, I consistently delivered results by leveraging both teamwork and meticulous attention to detail. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
Work History
Shift Manager
Marksman Security
3230 W. Commercial Blvd
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Crafted well-structured employee handbooks that clearly outlined corporate expectations and responsibilities, fostering a compliant work environment.
- Provided training programs on corporate governance and compliance matters, promoting a culture of ethical conduct within the organization.
- Protected company assets with vigilant enforcement of intellectual property rights and patents.
Customer Service Representative/Dispatch Assistant
Fort Lauderdale International Airport
100 Terminal Dr, Fort Lauderdale, FL 33315
05.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Sams Club
950 N University Dr, Coral Springs, FL 33071
05.2017 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Member Team Leader
McDonald's
Coral Springs, FL
10.2015 - 05.2018
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
Sales Associate
Macys Department Store
Coral Springs, FL
04.2017 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Florida Career College - Fort Lauderdale
Fort Lauderdale, FL04.2015
High School Diploma -
Coconut Creek High School
Coconut Creek, FL06.2014
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Excellent Communication
- Critical Thinking
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Shift Manager
Marksman Security
03.2023 - Current
Customer Service Representative/Dispatch Assistant
Fort Lauderdale International Airport
05.2022 - 02.2023
Cashier
Sams Club
05.2017 - 11.2019
Sales Associate
Macys Department Store
04.2017 - 02.2018
Crew Member Team Leader
McDonald's
10.2015 - 05.2018
High School Diploma -
Florida Career College - Fort Lauderdale
High School Diploma -
Coconut Creek High School