Open To Work
Arianna McElwain
Northwood,ND
Summary
Dynamic professional with extensive experience in customer service and staff motivation. Skilled in training new employees and promoting a positive work environment. Aiming to leverage strong problem-solving abilities to drive team performance and enhance customer satisfaction.
Overview
15
15
years of professional experience
Work History
Shift Manager
Pizza Hut
Las Vegas, NV
11.2019 - 04.2021
- Trained and mentored new staff on food safety protocols and customer service practices.
- Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
- Implemented process improvements that enhanced order accuracy and reduced service time.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Teller
Agassiz Federal Credit Union
Climax, MN
2013 - 2015
- Processed customer transactions accurately and efficiently, ensuring compliance with credit union policies.
- Assisted members with account inquiries, providing exceptional customer service and support.
- Maintained cash drawer integrity, balancing daily transactions to minimize discrepancies.
- Educated members on credit union products and services to enhance financial literacy.
- Resolved member issues promptly, fostering positive relationships and trust within the community.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Grill Line Cook
University of Minnesota Crookston
11.2010 - 2014
- Operated kitchen equipment efficiently to prepare meals for students and staff.
- Collaborated with team members to ensure timely food service during peak hours.
- Maintained cleanliness and organization of workstations adhering to safety standards.
- Trained new staff on cooking techniques and kitchen protocols for improved efficiency.
- Monitored inventory levels and communicated needs to management for timely ordering.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
House Cleaner
Green Orchid Cleaners
Las Vegas, NV
2017 - 2019
- Utilized eco-friendly cleaning products to maintain client satisfaction and promote sustainability.
- Executed thorough cleaning tasks including dusting, vacuuming, and sanitizing various surfaces.
- Adapted to diverse client needs by implementing customized cleaning plans for each residence.
- Demonstrated efficiency in time management by completing assigned tasks within designated timeframes.
- Communicated effectively with clients to address specific requests and provide exceptional service.
Education
High School Diploma -
Crookston High School
Crookston, MN02-2016
Skills
Decision-making
- Cash handling
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Opening and closing procedures
- Handling customer complaints
- Relationship building
- Delegating work
- Quality assurance
- Mentoring and coaching
- Staff training and onboarding
- Interpersonal skills
- Inventory control
- Payment processing
- Documentation and reporting
- Safety compliance
- Equipment troubleshooting
- Verbal and written communication
- Shift checklists
- Shift leadership
- Active listening
- Critical thinking
Customer service focus
Employee training
Accurate money handling
Staff motivation
Opening and closing procedures
Handling customer complaints
Delegating work
Quality assurance
Inventory control
Shift checklists
Shift leadership
Problem-solving
Friendly, positive attitude
Typing speed of 60 words per minute
Work Preference
Work Type
Part TimeFull TimeLocation Preference
RemoteOn-SiteTimeline
Shift Manager
Pizza Hut
11.2019 - 04.2021
Grill Line Cook
University of Minnesota Crookston
11.2010 - 2014
Teller
Agassiz Federal Credit Union
2013 - 2015
House Cleaner
Green Orchid Cleaners
2017 - 2019
High School Diploma -
Crookston High School