Alyssa Barnett
Orlando,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift manager
Raising Cane's
Orlando, FL, US
12.2022 - 05.2024
- Kept track of daily labor and food waste
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
Assistant Manager
Panda Express
Orlando, FL, US
12.2021 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Shift Manager
KFC
Orlando, FL, US
12.2019 - 12.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Administrative Assistant
Living Lovelly
St Joseph, Trinidad And Tobago
10.2014 - 02.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
High school diploma -
St. Joseph College
St Joseph06.2019
Skills
- Shift Management
- Assistant Manager Experience
- Food Service
- POS
- Customer service
- Conflict management
- Leadership
- Supervising experience
- Cash register
- Communication skills
- Management
- Restaurant experience
- Cash handling
- Team management
- Food safety
- Computer skills
- Microsoft Excel
- Microsoft Office
- Upselling
- Guest services
- Organizational skills
- Restaurant management
- Microsoft Word
- Administrative experience
- Negotiation
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Accurate money handling
- Staff Motivation
- Opening and closing procedures
- Punctual and Reliable
- Handling Customer Complaints
- Team Development
- Delegating Work
- Mentoring and Coaching
- Staff Training and Onboarding
- Inventory Control
- Staff Development
- Documentation And Reporting
- Schedule Management
Certification
ServSafe Manager
ServSafe Alcohol
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Shift manager
Raising Cane's
12.2022 - 05.2024
Assistant Manager
Panda Express
12.2021 - 11.2022
Shift Manager
KFC
12.2019 - 12.2021
Administrative Assistant
Living Lovelly
10.2014 - 02.2019
High school diploma -
St. Joseph College