SHANNON CLAUSEN
Sales Manager
Federal Way,CA
Summary
Dynamic sales and management professional with 35 years of diverse experience in driving operational excellence and enhancing customer satisfaction. Expertise in leading cross-functional teams and fostering effective communication, resulting in significant improvements in service quality. Proven ability to adapt to changing environments while demonstrating strong problem-solving and decision-making skills. A track record of building customer relationships and optimizing sales performance positions well for the role of Sales Manager, ready to leverage extensive experience to achieve ambitious business objectives. Committed to delivering high-quality results and exceeding expectations.
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
35
35
years of professional experience
Work History
Shift Manager
Starbucks
08.2024 - Current
- Collaborated with cross-functional teams to ensure efficient operations
- Developed and maintained an effective system of communication between staff and management, resulting in a 90% increase in customer satisfaction ratings
Postal Carrier
USPS
01.2023 - Current
- Loaded and unloaded packages onto the delivery vehicle with efficiency and accuracy
- Utilized defensive driving techniques to ensure the safety of packages, customers, and other drivers
Wellness Sales Representive
Medulla LLC
07.2025 - 11.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Project Manager
Roto Rooter
01.2016 - 07.2022
- Led and managed cross-functional teams to ensure successful project delivery
- Managed client expectations to ensure stakeholders were kept informed and up-to-date with project progress
- Developed and maintained comprehensive project documentation to ensure transparency and traceability
Territory Sales Representative
United Laboratories
06.2011 - 12.2015
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 75% increase in sales
- Analyzed sales data and trends to identify new growth opportunities and optimize sales performance
- Generated new leads and opportunities through networking, cold-calling, and other sales & marketing techniques
Real Estate Agent
Better Properties
06.2005 - 12.2013
- Developed and maintained a strong online presence, including social media, to boost client engagement
- Successfully negotiated favorable terms for clients in more than 150 real estate transactions
- Prepared and presented detailed market analysis reports and sales presentations to prospective buyers
- Negotiated the sale of a property for 50% above market value, resulting in a highly satisfied customer
Counter Manager
Clinique Cosmetics, Macys
10.1998 - 12.2006
- Worked with the store manager to develop and execute a store budget that resulted in a 50% reduction in overhead costs
- Created reports and documents as requested by the cosmetic manager
- Utilized professional-grade cosmetics and tools to create high-quality, long-lasting makeup looks
Front End Cashier Manager
Eagle Hardware and Garden
06.1991 - 07.1998
- Developed front-end architecture that improved scalability and performance of the website and front end customer service. Schedule 40-50 employees, Provide displays for the design center and Kitchen and Bath departments
Education
Real Estate License -
Rockwell Institute
Online course07.2005
AA - undefined
Highline Community College
Des Moines06.1994
Skills
- Adaptability Experienced
- Communication Experienced
- Problem Solving Experienced
- Fast Learner Expert
- Decision Making Experienced
- Customer Service Expert
- Time Management Experienced
- Ability to Work in a Team Expert
- Teamwork Expert
- Management Expert
- Leadership Expert
- Team builder Experienced
- Ability to Multitask Expert
- Staff development
- Handling customer complaints
- Customer service focus
- Cash handling
- Decision-making
- Verbal and written communication
- Operations management
- Flexible schedule
- Documentation and reporting
- Team building
HOBBIES
working out, cooking, biking
Timeline
Wellness Sales Representive
Medulla LLC
07.2025 - 11.2025
Shift Manager
Starbucks
08.2024 - Current
Postal Carrier
USPS
01.2023 - Current
Project Manager
Roto Rooter
01.2016 - 07.2022
Territory Sales Representative
United Laboratories
06.2011 - 12.2015
Real Estate Agent
Better Properties
06.2005 - 12.2013
Counter Manager
Clinique Cosmetics, Macys
10.1998 - 12.2006
Front End Cashier Manager
Eagle Hardware and Garden
06.1991 - 07.1998
AA - undefined
Highline Community College
Real Estate License -
Rockwell Institute