Amanda Stamp
Buncombe
Summary
Experienced with strategic planning, financial management, and team leadership. Utilizes innovative approaches to streamline operations and drive growth. Track record of building strong relationships with stakeholders to ensure business success.
Overview
19
19
years of professional experience
Work History
Shift Manager
Superior Star LLC (Hardee's)
Metropolis, Illinois
07.2023 - Current
- Assisted in scheduling shifts to ensure optimal staff coverage and operational efficiency.
- Monitored team performance and provided feedback to improve service quality and customer satisfaction.
- Facilitated training sessions for new staff, promoting adherence to safety protocols and company policies.
- Coordinated inventory management processes to maintain stock levels and reduce waste.
- Implemented standard operating procedures to streamline daily operations and enhance workflow efficiency.
- Resolved customer complaints effectively, fostering a positive dining experience and loyalty.
- Collaborated with management on promotional initiatives to boost sales during peak hours.
- Conducted routine inspections of the work environment to uphold cleanliness and safety standards.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Sales Associate
Seafood Specialties
Anna Illinois
02.2020 - Current
- Assisted customers in selecting products, enhancing their shopping experience and fostering brand loyalty.
- Executed daily inventory management tasks, ensuring accurate stock levels and product availability.
- Collaborated with team members to maintain a clean and organized sales environment, improving overall efficiency.
- Processed transactions swiftly and accurately using point-of-sale systems, minimizing customer wait times.
- Addressed customer inquiries and resolved issues promptly, contributing to positive feedback and repeat business.
- Monitored competitor activities and market trends, providing insights for potential promotions or adjustments.
- Supported visual merchandising efforts by arranging displays that highlighted key products effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Shift Lead
Star Corp (Hardee's)
Anna, Illinois
01.2014 - 04.2025
- Supervised team members to ensure adherence to operational standards and safety protocols.
- Trained new employees on equipment usage and company policies to enhance performance.
- Monitored inventory levels, coordinating stock replenishment for optimal workflow efficiency.
- Implemented process improvements that reduced downtime during shift transitions.
- Assisted in scheduling shifts, optimizing labor resources based on demand fluctuations.
- Resolved customer inquiries promptly, enhancing overall satisfaction and service quality.
- Conducted regular team meetings to communicate updates and reinforce company objectives.
- Evaluated employee performance, providing constructive feedback to foster professional growth.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Manager
618 Vape
Anna Illinois
03.2017 - 01.2021
- Developed and implemented operational workflows to enhance team productivity and efficiency.
- Trained and mentored staff on best practices for process improvement and safety compliance.
- Oversaw daily operations, ensuring adherence to quality standards and operational protocols.
- Conducted regular performance evaluations to identify areas for team development and training needs.
- Implemented new tools and technologies to optimize workflow processes and reduce operational costs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Business Owner
Pack Rats Thrift Store
East Cape Illinois
04.2007 - 05.2017
- Developed and implemented business strategies to enhance operational efficiency.
- Managed customer relations, fostering loyalty and satisfaction through exceptional service.
- Oversaw inventory management, ensuring optimal stock levels and reducing waste.
- Conducted market research to identify emerging trends and adjust offerings accordingly.
- Streamlined daily operations, improving workflow processes and team productivity.
- Trained new staff on best practices for customer engagement and sales techniques.
- Analyzed financial reports to inform budgeting decisions and resource allocation.
- Established partnerships with local vendors to enhance product offerings and community presence.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
Education
Some College - Associates of Science
Shawnee Community College
Ullin, ILHigh School Diploma -
Dongola Unit School
Dongola Illinois06-2000
Skills
- ServSafe sanitation certificate
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Calm under pressure
- Active listening
- Organization and time management
- Problem resolution
- Attention to detail
- Flexible and adaptable
Timeline
Shift Manager
Superior Star LLC (Hardee's)
07.2023 - Current
Sales Associate
Seafood Specialties
02.2020 - Current
Manager
618 Vape
03.2017 - 01.2021
Shift Lead
Star Corp (Hardee's)
01.2014 - 04.2025
Business Owner
Pack Rats Thrift Store
04.2007 - 05.2017
Some College - Associates of Science
Shawnee Community College
High School Diploma -
Dongola Unit School