Kaila Smith
NJ
Summary
Experienced and dedicated food service professional with over 10 years of progressive leadership roles in fast-paced restaurant environments. Skilled in team supervision, customer service, inventory control, and maintaining operational excellence. Proven ability to train teams, resolve issues efficiently, and drive high customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Manager
Panda Express
07.2023 - 07.2024
- Supervised and coordinated daily shift operations, ensuring smooth workflow and customer satisfaction
- Managed team performance, provided training, and delegated tasks to optimize efficiency
- Maintained food safety and quality standards in compliance with company policies
- Handled cash management, including deposits, drawer counts, and end-of-day reconciliation
- Resolved customer complaints professionally to maintain brand reputation
Assistant Manager
Wei’s Buffet
04.2016 - 12.2019
- Assisted in managing daily restaurant operations, including staff supervision and scheduling
- Monitored food quality and customer service to ensure high standards
- Handled vendor relations and inventory ordering to maintain stock levels
- Trained and coached new hires to support operational excellence
- Addressed customer inquiries and concerns to improve guest experience
Associate
New Classic Cooking
01.2017 - 12.2018
- Assisted in food preparation and packaging according to company guidelines
- Maintained a clean and organized workstation, ensuring compliance with food safety standards
- Operated machinery and equipment safely and efficiently
- Supported inventory management and restocking processes
- Collaborated with team members to meet production goals and deadlines
Assistant manager
Taco Bell
05.2012 - 01.2017
- Oversaw daily store functions, including staff supervision, training, and shift scheduling
- Managed cash handling, inventory control, and financial reporting
- Ensured compliance with health, safety, and corporate policies
- Motivated team to meet sales goals and deliver excellent customer service
- Supported hiring, onboarding, and performance evaluations
Education
Bachelors - Merchandising & Design
Montclair State University
Clifton, NJ05.2024
Associates - Business Accounting
Middlesex county college
Edison, NJ05.2015
Skills
- Time management and multitasking
- Fast-paced decision-making
- Inventory management and ordering
- Quality control
- Food safety and sanitation (eg, ServSafe certified)
- Staff training and development
- Team leadership and motivation
- Scheduling and labor cost management
- Delegation and performance management
- Hiring and onboarding
- Effective verbal and written communication
Certification
ServeSafe certification (Expires 2028)
Timeline
Shift Manager
Panda Express
07.2023 - 07.2024
Associate
New Classic Cooking
01.2017 - 12.2018
Assistant Manager
Wei’s Buffet
04.2016 - 12.2019
Assistant manager
Taco Bell
05.2012 - 01.2017
Bachelors - Merchandising & Design
Montclair State University
Associates - Business Accounting
Middlesex county college