Macie Armentrout
Rawlings,MD
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Agent
Aflac
Cumberland, MD
06.2024 - Current
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Provided customers with information regarding plan features, pricing, and availability.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
Front Desk Receptionist
Best Western Hotel
Lavale, MD
10.2019 - 06.2024
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Server
LG's Pizzeria
Frostburg, MD
09.2018 - 12.2018
- Greeted guests and provided menus.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
Telecommunications Operator
Hamilton Relay
Frostburg, MD
12.2017 - 04.2018
- Maintained accurate records of all customer interactions in the company database.
- Interpreted complex data from various systems to provide customers with accurate information.
- Identified opportunities for process improvement within the team environment.
Education
Bachelor of Science - Multidisciplinary (Psychology, Sociology, Mgmt)
Frostburg State University
Frostburg, MD05-2024
Associate of Science - Psychology
Allegany College of Maryland
Cumberland, MD12-2022
Skills
- Client Relations
- Account Management
- CRM Software
- Client assessment
- Policy Renewals
- Lead Development
- Customer Service
- Business Planning
- Cash Handling
- Spreadsheet tracking
- File Organization
- Guest Relations
- Appointment confirmation
- Email and telephone decorum
- Team Collaboration
- Customer assistance and interaction
- Safe Food Handling
- Supply Restocking
- Server training
- Front Desk Operations
- Call Routing
Certification
- Licensed Insurance Agent (Life, Health, Accident & Sickness)
Languages
English
Native/ Bilingual
Timeline
Insurance Agent
Aflac
06.2024 - Current
Front Desk Receptionist
Best Western Hotel
10.2019 - 06.2024
Server
LG's Pizzeria
09.2018 - 12.2018
Telecommunications Operator
Hamilton Relay
12.2017 - 04.2018
Bachelor of Science - Multidisciplinary (Psychology, Sociology, Mgmt)
Frostburg State University
Associate of Science - Psychology
Allegany College of Maryland
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