Candice Freese
Omaha,NE
Summary
I am a dedicated worker with excellent communication, time/office management, accounting and computer skills. I am passionate about building customer relationships and defusing customer situations. Aiming to leverage my ability to successfully fill the remote Specialist position. I am detail-oriented in problem-solving and planning. Frequently praised as hardworking by my peers and I can be relied upon.
Overview
13
13
years of professional experience
Work History
Customer Experience Customer Support
Speedway Motors
10.2022 - Current
- Extensive experience in a busy call center remote setting, and dedicated to helping customers resolve issues
- Provided basic technical support to customers
- Remained courteous and calm, even during moments of customer dissatisfaction.
- Resolved customer complaints by distinguishing, prioritizing and reporting issues.
- Utilized telephone and email platforms to deliver outstanding customer service.
- Actively participated in team meetings.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
Customer Experience Sales Representative
Speedway Motors
08.2022 - 10.2022
- Communicate with customers about order inquiries and other order information
- Maintain a knowledge of the company's products to help the customers on their purchases.
- Fast paced sales call center.
Owner/Promoter
Domination Motorsports, LLC
01.2018 - Current
- Event scheduling and management, including writing contracts and attending meetings to set up events
- Prepare staff schedules and assign specific duties
- Develop print advertising, website, social media and networking to deliver messages to target audiences
- Maximize revenue and worth by producing results and performance.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Marketing
Office Manager/Secretary
G&C's Full Service Station
08.2011 - 07.2022
- Answered telephone to give information to callers, took notes and transferred calls
- Scheduled Appointments
- Preformed routine bookkeeping tasks to record and store financial transactions
- Operated office equipment
- Maintained all accounting.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Greeted customers, visitors and callers, while directing them or helping them with their needs
- Customer Service
Skills
- High WPM Typist
- Microsoft Office; Power Point, Excel, Word etc
- Zendesk
- Accounting; ex: QuickBooks, Reconciling Accounts etc
- Phone Etiquette
- Customer Support
- Call center experience
- Team Training, Teamwork & Collaboration
- Billing Adjustments and Refunds
- Transaction Processing
- Calm Under Pressure
- Customer Relations
References
Available upon request.
Timeline
Customer Experience Customer Support
Speedway Motors
10.2022 - Current
Customer Experience Sales Representative
Speedway Motors
08.2022 - 10.2022
Owner/Promoter
Domination Motorsports, LLC
01.2018 - Current
Office Manager/Secretary
G&C's Full Service Station
08.2011 - 07.2022
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