Lindsay McCormick

• Managed all store functions including customer experience, operations, inventory, and staffing
• First retail location for company, improved and implemented new policies, procedures, business structures, and customer journey tactics resulting in consistent growth, efficiency, and positive NPS scores
• Increased omni-channel existing business which included e-commerce, phone lines, and brick and motor
• Divided brick and motor into retail and appointment settings, creating a fourth successful channel of business which allowed unique insights to improve overall success.

• Deciphered and explained benefits to patients in easily to understand language while pulling them from insurance portals
• Implemented benefits being pulled while scheduling to reduce cancellations, reducing cancellation rate by 40%
• Worked directly with billing to ensure benefits were being billed correctly, discovering numerous errors and saving the company thousands of dollars in incorrectly billed claims, labor, and time
• Followed HIPAA guidelines, ensuring workstations were clean and patient information was protected
• Above and beyond approach in discretion, updating and maintaining patient files, and collecting unpaid balances
• Ability to build genuine relationships with patients that creates a welcoming and personal feeling, assisting in patient retention and trust
• Implemented new sales, management, and procedural strategies, contributing to 10% revenue growth YOY.

• SEE Eyewear, December 2018 – January 2019

Contracted to assist in sales development during transitional & holiday period.

• Christian Dior Couture, October 2018 – January 2019

Fulfilled a key role in overseeing operations during a transitional period on a consulting basis

• Troposphere Clothing, April 2018 – January 2019

Developed strategies, procedures, and documents for sustainable and ethical company in the e-commerce and brick-and-mortar space.

• Scheduled appointments over the phone on a multi-line phone system
• Accurately and quickly interpreted insurance plans with well communicated information
• Acted as reception, billing, styling, and optician with patients
• Provided personalized styling and optical assistance to customers
• Apprentice Optician hours under Doctor Sathi Maiti
• Handled patient disputes in a professional, respectful manner.

• Identified opportunities, performed analysis, and implemented change leading to a 325% sales in three years
• Created and introduced policies and procedures that were implemented across the global market of boutiques and concessions
• Modeled after the success of implemented policy changes, partnered with the North American VP to assist in opening over twenty global luxury leased spaces in high-end department stores
• Efficiently trained sales associates and transferred them to larger volume stores
• Multi-unit mentoring for incoming managers and full on-boarding for new teams.