CHRISTINA MILLER
Westerville,OH
Summary
Driven customer service specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
17
17
years of professional experience
Work History
OMNI Channel Customer Care Specialist
Big Lots
08.2019 - Current
- Responsible for assisting customers, stores, vendors, delivery agents, field team, or distribution centers with timely resolutions to their inquiries via phone, email, or video call to ensure satisfaction
- Aided customers and members of store management with inquiries regarding the rewards program, products, inventory, price holds, Big Lot’s credit card, returns, parts requests, ecommerce orders, etc
- Researched and resolved customer inquiries involving ecommerce orders and any shipping concerns that came from our third-party vendors and delivery agents
- Communicate with our major furniture vendors and delivery agents on how we can improve processes and procedures via weekly video calls
- Being added to vendor meetings and email chains to ensure all important information has been communicated and addressed appropriately
- Aided in training for new employees within the department, as well as provided input on the new hire electronic training process
- Provided feedback and changes to FAQ’s on our ecommerce website.
Deli/Bakery Assistant Manager/Clerk
Kroger’s
11.2013 - 03.2019
- Delegating duties and supervising entry-level employees
- Completing weekly/monthly inventories
- Submitting daily/weekly product and supply orders
- Unloading and stocking daily truck shipment orders
- Tracking daily sales goals and weekly projections
- Setting and filling department sales floors daily
- Resolving customer complaints professionally
- Training new employees about the importance of safe practices
- Attended manager meetings and training classes
- Communicated weekly expectations of management through email/phone and in person
- Completed food safety temperature test practices for accurate food preparations daily.
Store Manager/Floor Supervisor
McDonald's
06.2006 - 10.2013
- Generated crew/manager weekly and monthly schedules
- Reconciled daily profits and took cash deposits to bank daily
- Inventoried monthly PNL
- Responsible for hiring/termination and employee orientations
- Set daily and monthly targets for the restaurant's profit and daily average check income
- Supervised the shift managers and employees during peak hours of the restaurant
- Made service calls and ordered items needed
- Organized employees and managers files and confidential paperwork
- Handled customer complaints and helped increase hospitable guest services
- Earned management trust by serving as key holder, responsible for opening and closing store
- Answered product questions with up-to-date knowledge of sales and store promotions
- Effectively communicated with team on sales goals and marketing for company weekly
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply -Built long-term customer relationships and advised customers on purchases and promotions.
Education
Bachelor’s - Business Administration, Technology
Independence University
2022
High School Diploma - undefined
Thomas Worthington High School
2007
Skills
- Detail-oriented with strong organizational skills
- Creative problem-solving skills
- Motivated and very dependable
- Effective time-management skills
- Fast and eager learner
- Strong customer relations skills
- Proficient in Microsoft Office 365, Outlook and Teams
- Experience with Oracle Service Cloud, Commerce Service Center, SAP, Cisco Finesse and Sharepoint
Timeline
OMNI Channel Customer Care Specialist
Big Lots
08.2019 - Current
Deli/Bakery Assistant Manager/Clerk
Kroger’s
11.2013 - 03.2019
Store Manager/Floor Supervisor
McDonald's
06.2006 - 10.2013
Bachelor’s - Business Administration, Technology
Independence University
High School Diploma - undefined
Thomas Worthington High School
Similar Profiles
Amir WilliamsAmir Williams
Truck Unloader at Big LotsTruck Unloader at Big Lots
Danny NewbyDanny Newby
Customer Service Associate at Big LotsCustomer Service Associate at Big Lots
Shannon FukanoShannon Fukano
Freight Processing Lead at Big LotsFreight Processing Lead at Big Lots
Jayvon JohnsonJayvon Johnson
Warehouse Supervisor at Big LotsWarehouse Supervisor at Big Lots
Maria (Cecile) RiceMaria (Cecile) Rice
RN Staff Nurse Post Partum at Mount Carmel St. Ann's HospitalRN Staff Nurse Post Partum at Mount Carmel St. Ann's Hospital