Candice Gobble
Burlington,NC
Summary
Versatile Human Services Professional with proven abilities across many levels of organizational management. Talented in developing partnerships, overseeing personnel, collaborating within agency departments as well as other county departments and community partners to develop tactical plans to meet organizational goals. Proven leader with background in budgetary and overall operations of an organization. Demonstrates exceptional initiative to learn and increase knowledge in any new fields of oversight.
Overview
12
12
years of professional experience
Work History
Director
Alamance County Department of Social Services
07.2022 - Current
- Provide administrative direction to the Department's 232 personnel and additional contract staff;
- Serve as administrator over the department's state and federally mandated programs and services;
- Work closely with DSS board and its' member, sharing pertinent information regarding service delivery, program compliance, staffing and areas of advocacy;
- Provide orientation for new employees, providing introduction to the Department mission, organization and services;
- Perform annual performance evaluations on personnel reporting directly to the Director; Review and approve all other employee evaluations completed by Managers and Supervisors;
- Provide disciplinary counseling and actions as needed to correct deficiencies within employees;
- Work with Managers, Supervisors and Staff to achieve positive outcomes for customers in delivery of mandated services to community;
- Responsible for the development, management and oversight of a complex budget with funds and allocations from local, state and federal jurisdictions, totaling $23M for FY25.
Assistant Director of Operations
Alamance County Department Of Social Services
06.2020 - 07.2022
- Responsible for development, preparation, presentation and management of annual agency budget; ensures compliance with federal/state/county fiscal policies;
- Worked collaboratively with agency leadership to ensure maximization of state provided allocations;
- Managed and motivated 4 high level Program Managers and 2 supervisors to continuously promote growth in position, program knowledge and their leadership abilities in applicable fields;
- Provided operational and programmatic oversight to areas of Fiscal, Information Technology, Onboarding, Performance Management and Economic Services to include Energy, Program Integrity, Subsidized Child Care and Reception; responsible for direct and indirect supervision of over 100 agency positions; including both full and part time; positions include combination of Accounting Technicians, Processing Assistants, Computer Technicians, Income Maintenance Caseworkers (I, II and III) and Social Workers (I, II);
- Served on agency's Executive Leadership, Management and Leadership teams.
Program Administrator I
Alamance County Department Of Social Services
05.2018 - 05.2020
- Responsible for the overall management, goal implementation and short/long term planning of the Economic Services division;
- Provided management and oversight of the delivery of services within Medicaid (includes Special Assistance, Community Alternatives Program and Long-Term Care), Food and Nutrition Services, Training and Reception;
- Served on agency's Management and Leadership teams.
Income Maintenance Supervisor II
Alamance County Department Of Social Services
01.2017 - 04.2018
- Responsible for the administrative and technical support of a small group of Income Maintenance Caseworkers;
- Monitored eligibility determinations by quality assurance reviews;
- Implemented and evaluated program procedures;
- Completed performance reviews and participated in recruitment and selection of new employees;
- Served on the agency's Leadership team.
Income Maintenance Caseworker III
Alamance County Department Of Social Services
02.2015 - 12.2016
- Responsible for program training for new and seasoned employees of the agency; remained up to date with current and new state policies;
- Served as NCFAST over the shoulder support for Economic Services; troubleshot case issues and incorrect eligibility determinations; served as NCFAST point of contact;
- Ensured case accuracy through quality assurance reviews;
- Assisted supervisors in evaluation of new employees.
Income Maintenance Caseworker II
Alamance County Department Of Social Services
03.2013 - 01.2015
- Worked independently as outpost staff member located in Alamance County Health Department; responsible for applications, recertifications and changes for Family and Children's Medicaid to include presumptive eligibility and Breast and Cervical Cancer Medicaid;
- Interviewed applicants and explained scope of different available benefits; gathered information via telephone, mail or in person from clients applying for assistance;
- Reviewed and interpreted electronic and customer provided verifications to make eligibility determination;
- Applied current state policies to determine if applicants met eligibility criteria; entered eligibility information into eligibility system for case approval/denial;
- Provided exceptional customer service throughout eligibility process.
Education
Bachelor of Arts - Criminology
North Carolina State University
Raleigh, North Carolina05.2008
Skills
- Process Development and Evaluation
- Performance Monitoring and Evaluation
- Hiring and Onboarding
- Budget Management
- Professional Relationships
- Operations Management
Timeline
Director
Alamance County Department of Social Services
07.2022 - Current
Assistant Director of Operations
Alamance County Department Of Social Services
06.2020 - 07.2022
Program Administrator I
Alamance County Department Of Social Services
05.2018 - 05.2020
Income Maintenance Supervisor II
Alamance County Department Of Social Services
01.2017 - 04.2018
Income Maintenance Caseworker III
Alamance County Department Of Social Services
02.2015 - 12.2016
Income Maintenance Caseworker II
Alamance County Department Of Social Services
03.2013 - 01.2015
Bachelor of Arts - Criminology
North Carolina State University
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