CANDICE GONZALES
Sells
Summary
Friendly and enthusiastic, able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dental Assistant
Tohono O'odham Nation Health Care
Sells, AZ
08.2019 - Current
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions.
- Answered telephones to route caller to appropriate individual or address general questions.
- Maintained detailed and accurate records of patient medical history forms received.
- Complied with privacy and confidentiality policies when communicating with callers and guests.
- Followed scheduling guidelines to maximize efficiency when booking meetings or external events.
- Charted patient data and treatment in electronic health records system.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Arranged meetings and appointments according to staff availability and updated company calendars.
- Checked visitors in and out for daily appointments.
- Backed up and assisted with clerical or technical tasks, driving operations during staff absences.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for multiple procedures daily.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared patient X-rays and images for review by dentist.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, endodontics, periodontal surgeries.
Detention Officer
Gila River Department Of Rehab
Coolidge, AZ
03.2018 - 05.2018
- Enforce standards, rules, regulations, codes, statutes and laws including but not limited to those provided by Title 25 of the Code of Federal Regulations, the Bureau of Indian Affairs (BIA) Jail Standards, and American Corrections Association (ACA) Jail/Detention Standards.
- Provide safety and security to the correctional institution through direct and indirect inmate/resident supervision, health and welfare checks, pat and strip searches, off-site transports, escorts, head counts, contraband mitigation, key control, fire safety, OSHA compliance, perimeter security and inmate/resident hand book enforcement.
- Ability to use self-defense techniques, department approved firearms, tasers, electronic restraint devices (ERD), chemical agents, batons, hand/leg restraints and less-lethal munitions during every day job duties to include while on transports.
- Provide admission services to inmate/residents bookings/intakes by providing fingerprinting, photographs, recording inmate/resident data, entering data accurately and thoroughly into Jail Management System, storing personal property as assigned.
- Provide medical and mental health screenings, interviews, classification assessments, and inmate/resident orientations as assigned.
- Coordinate, supervise and assist in facilitation of inmate services, rehabilitative programs and related activities established by institutional standards to include but not limited to: access to medical care, courts, mail, legal mail, food services, recreation, library services, inmate phone system, work programs, religious services, laundry, and counseling services.
- Supervise inmate/resident movement, maintain discipline and prevent the introduction of contraband into the facility; documenting all observations.
- Effectively operate computers and other automated equipment and electronic devices of a complex nature to record data, enter data, extract data and/or review data.
- Maintain and prepare accurate reports, activity logs, serious incidents reports, memorandums, depositions and statements.
Dental Assistant
X-Ray Dental Staffing Techs
Tucson, AZ
02.2015 - 03.2018
- Offered gentle support and delivered compassionate care during dental procedures.
- Liaised between patients and dentist to explain and support treatment plan.
- Documented dental and medical history prior to appointment.
- Disposed of hazardous waste in accordance with clinic protocols.
- Followed infection-control standards and sanitization protocols to safeguard patients and staff.
- Transferred instruments and provided suction during procedures.
- Educated patients on proper oral care habits and disease prevention.
- Set up dental instruments and supplies in alignment with dentist preferences.
- Sterilized and disinfected instruments and treatment rooms.
- Charted patient data and treatment in electronic health records system.
- Provided postoperative instructions prescribed by dentist.
- Recorded dental history and vital signs of patients.
- Followed stringent security protocols to maintain patient confidentiality information.
- Made patient reminder calls and followed up on missed appointments.
- Collaborated with clinical coordinator on schedule and follow-up of patient care and treatment.
Education
GED -
Central Arizona College
Coolidge, AZ05.2011
Certification in CDA - undefined
Pima Medical Institute
Tucson, AZ12.2014
Skills
- Office administration duties
- Teamwork and collaboration
- Customer service
- Time Management
- Inventory management
- Clinical support
- Multi-Line Phone Systems
- File and Recordkeeping
- Office Administration
- Data Confidentiality
- Computer Skills
- Daily Client Contact
- Verbal and Written Communication
- Oral Health
- Assessments
- Treatment Room
- Preparation
- Postoperative Care
- Patient Care Standards
- Advising and Educating
- Oral Hygiene Techniques
- Disinfection
- Sterilization
- Emergency Dental Care
- Instrument Tray
- Instructions
- Taking Medical and Dental Histories
- Disinfecting Rooms and Equipment
- Oral Surgery
- Patient Intake
- Procedures
- Radiation Protection
- Taking X-Rays
- Fluoride Treatments
- Surgical Extractions
- Rubber Dam Placement
- Certified Dental Assistant
- Periodontal Expanded Function Dental Assistant
- Patient record maintenance
Certification
- Certified Dental Assistant
- Periodontal Expanded Function Dental Assistant
Timeline
Dental Assistant
Tohono O'odham Nation Health Care
08.2019 - Current
Detention Officer
Gila River Department Of Rehab
03.2018 - 05.2018
Dental Assistant
X-Ray Dental Staffing Techs
02.2015 - 03.2018
Certification in CDA - undefined
Pima Medical Institute
GED -
Central Arizona College