Summary
Overview
Work History
Education
Skills
Timeline
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Candice Hasfjord

Metamora,MI

Summary

Accomplished in sales strategy development and relationship building, I significantly enhanced customer satisfaction and sales conversions at Spa Sensations. My strong leadership and effective communication skills led to repeat business and increased brand awareness. Proven expertise in sales operations and a track record of resolving banking concerns with a focus on achievements.

Overview

11
11
years of professional experience

Work History

Sales Associate Supervisor

Spa Sensations
08.2003 - 11.2006


  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Organized product displays to attract potential buyers and increase sales conversions.
  • Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
  • Developed client rapport for better customer satisfaction and repeat business.

Personal Banking Officer

Community Bank
11.2001 - 09.2004


  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Processed deposits, withdrawals and ACH transfers accurately.
  • Responded to customer inquiries regarding new accounts and account services.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Maintained customer records and updated account information.
  • Greeted customers and delivered information about new account processes.
  • Presented new and additional products and services to existing customers.
  • Explained account terms and conditions to customers.
  • Collected customer information and completed new account forms.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Activated new accounts and issued customer identification numbers.
  • Processed customer payments and account setup charges.
  • Provided customers with additional information regarding account services.
  • Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
  • Reconciled customer accounts and balanced daily transactions.
  • Tracked and processed customer account requests and applications.

Bank Teller

Pioneer Federal Credit Union
12.1999 - 11.2001
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.

Personal Banking Officer

Wells Fargo
04.1996 - 10.1998
  • Enhanced customer satisfaction by proactively addressing and resolving banking concerns.
  • Maintained compliance with banking regulations through diligent record-keeping and reporting practices.
  • Facilitated successful loan applications by meticulously reviewing borrower documentation and credit history.
  • Developed strong relationships with customers, leading to increased loyalty and repeat business.
  • Identified opportunities for cross-selling products, resulting in higher revenues for the bank.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Processed deposits, withdrawals and ACH transfers accurately.
  • Responded to customer inquiries regarding new accounts and account services.
  • Verified customer identity and reviewed documentation for accuracy.
  • Greeted customers and delivered information about new account processes.
  • Explained account terms and conditions to customers.
  • Collected customer information and completed new account forms.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Activated new accounts and issued customer identification numbers.

Education

Secretary And Office Management

Pensacola Christian College
Pensacola, FL

Skills

  • Sales strategy development
  • Brand Awareness
  • Strong leadership
  • Sales processes
  • Verbal and written communication
  • Relationship Building
  • Positive and upbeat
  • Sales operations

Timeline

Sales Associate Supervisor

Spa Sensations
08.2003 - 11.2006

Personal Banking Officer

Community Bank
11.2001 - 09.2004

Bank Teller

Pioneer Federal Credit Union
12.1999 - 11.2001

Personal Banking Officer

Wells Fargo
04.1996 - 10.1998

Secretary And Office Management

Pensacola Christian College

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Candice Hasfjord